Principal Conversational Designer, Agentic AI (US / Canada, Remote) - Remote Eligible

Principal Conversational Designer

At Autodesk, we do what no other company can: we help our customers design and make anything. The Experience Foundations team at Autodesk plays a critical role in designing the experiences that make that mission a reality, especially in this transformative moment where seamless digital experiences and AI-powered innovation will empower customers and teams to achieve meaningful outcomes faster.

We are seeking a Principal Conversational Designer to help define and deliver conversational design for Autodesk's agentic experience within the AEC (Architecture, Engineering and Construction) organization for an AI initiative led by the Vice President of Experience Foundations. Reporting to a Senior Manager of Content Strategy, this role will shape how customers interact with AI-powered products and workflows through natural, intuitive, and trustworthy conversational experiences. As a principal-level individual contributor, this person will create experiences that move conversations forward, provide trust and transparency, anticipate and respond to shifting user needs and behavior, and help users complete meaningful tasks in ways that ideally spark joy. They'll also partner closely with product, UX, engineering, research, and AI teams to turn emerging agent capabilities into clear, effective, and human-centered experiences that plug into daily workflows and broader multi-product ecosystems. This role is critical to ensuring Autodesk's agentic experiences are useful, context-aware, scalable, and aligned with customer needs and business goals.

This moment requires us to work in new ways—using AI internally to improve how we operate, make decisions, and deliver experiences, while also building trusted AI capabilities that help our customers automate repetitive work, accelerate creativity, and unlock smarter, more connected workflows. To deliver on our vision, we need exceptional contributors and leaders who are curious, adaptable, customer-focused, and excited to help shape the future of work at Autodesk.

Responsibilities

• Lead conversational design for agentic experiences, defining interaction patterns, dialogue structures, and content strategies that enable users to complete complex tasks with ease, clarity, and confidence
• Design end-to-end conversational flows across prompts, responses, follow-up actions, clarifications, error handling, and recovery paths
• Create experiences that balance utility, transparency, trust, and delight, helping users understand agent capabilities, system limitations, and next-best actions
• Partner closely with product managers, designers, engineers, researchers, and AI/ML teams to shape product direction and ensure conversational experiences are feasible, valuable, and high quality
• Translate ambiguous problem spaces and emerging AI capabilities into clear conversational frameworks, principles, and reusable patterns
• Develop and maintain standards for personality, tone, voice, interaction behavior, and conversation quality across agentic experiences
• Use customer insights, usage signals, evaluation frameworks, and testing outcomes to refine conversational experiences and improve task success, comprehension, and satisfaction
• Advocate for human-centered, inclusive, and responsible design approaches in AI-powered interactions
• Contribute to scalable design systems, guidance, and best practices for conversational and agentic UX across teams
• Help Autodesk evolve how conversational interfaces support real workflows, reduce friction, and create more seamless Design and Make experiences
• Collaborate with content strategists across AEC's product teams to ensure product-specific considerations are accounted for and drive connectivity with conversation designers across Autodesk for unified approaches and best practices

Minimum Qualifications

• 8+ years of experience in conversational design, UX writing, content design, product design, service design, or a related experience design discipline
• Proven experience designing conversational experiences for digital products, including multi-turn interactions, guided workflows, and dynamic system responses
• Strong portfolio demonstrating how you have designed clear, useful, and user-centered conversational experiences for complex products or platforms
• Deep understanding of conversational UX principles, including intent modeling, turn-taking, feedback, tone, and interaction clarity
• Proficiency with AI-powered product experiences and comfort leveraging AI tools and workflows in design practices
• Experience working cross-functionally with product, engineering, research, and data or AI/ML teams to ship customer-facing experiences
• Ability to bring structure to ambiguity and translate emerging technologies into intuitive user experiences
• Strong systems thinking, with the ability to create reusable patterns and scalable frameworks across products or platforms
• Excellent communication and storytelling skills, with the ability to explain design rationale and influence stakeholders at multiple levels
• Demonstrated commitment to customer-centered design, iteration, and evidence-based decision-making
• Bachelor's degree in English, Communications, Human-Computer Interaction, Information Design, Journalism, or a related field, or equivalent practical experience

Preferred Qualifications

• Experience in the AEC industry
• Passion for applying product design, AI, and content strategy to empower designers, makers, and builders