Sr Manager, Product Management

Senior Manager, Product Management: Elevating Storefront Experience

Location: San Diego, Los Angeles, or San Mateo, CA — or remote within the U.S.

About the Role

The Digital Commerce Experience Product team strives to develop top-tier customer and operator experiences for PlayStation's digital stores. As Senior Manager, Product Management – Storefront Experience, you will lead a team of experienced product managers responsible for improving the end-to-end customer experience and expanding our storefront presence across geographies and channels. Reporting to the Senior Director, Digital Commerce Experience, you'll work closely with global cross-functional teams to deliver a world-class customer experience that drive player engagement and business growth.

What You'll Do

1. Guide and Encourage: Supervise and nurture a team of product managers, establishing an ambitious product vision, strategy, and roadmap for PlayStation Storefront experiences on all platforms and touchpoints.
2. Develop the Future: Drive the global expansion roadmap for PlayStation's Storefronts, ensuring consistency and excellence across geographies and digital channels.
3. Champion the Player: Leverage data, insights, and experimentation to optimize the customer journey—from discovery to purchase and beyond.
4. Collaborate and Align: Partner with Store Commercial, Marketing, and Program Management teams to define and enable the future content strategy for our D2C stores.
5. Innovate with Impact: Collaborate closely with Engineering, UX, and Research to develop intuitive, high-performing, and scalable solutions.
6. Ensure Global Readiness: Collaborate with Legal and Compliance to develop experiences that are locally optimized and globally compliant.
7. Measure What Matters: Define success metrics and continuously monitor, analyze, and improve product performance to drive measurable results.
8. Impact at a Large Scope: Transmit vision, strategy, and advancement among teams and leadership to uphold alignment and drive.

What We're Looking For

• Experience: 6+ years of product management experience, leading large-scale D2C eCommerce products or platforms.
• Leadership: Proven track record of leading and delivering complex programs in global, matrixed organizations.
• Collaboration: Proven track record of effective teamwork with business, engineering, compose, and participant teams.
• Approach: A resilient, resourceful leader who thrives in ambiguity and drives clarity through action.
• Expertise: Background in enterprise-level integrations and delivering end-to-end digital commerce experiences.
• Communication: Outstanding storytelling and presentation skills, capable of influencing at all levels.
• Proficient in managing various tasks efficiently within a fast-paced environment.
• Product Experience: Hands-on experience with agile development practices. Familiarity with UX compose principles, personalization systems, and experimentation platforms.