Head Of Product, Internal Tools & Applications

Product Manager Role At Arrise

Arrise sets the benchmark for service delivery and excellence in the iGaming industry. Playing a key role in the success of its clients, which include Pragmatic Play, a brand relied upon by the world's biggest online casinos for its cutting-edge products, Arrise helps to deliver exceptional gaming experiences to millions of players worldwide.

Our global team of over 9,000 talented and driven professionals are shaping the future of iGaming. Headquartered in Gibraltar, we have offices spanning Canada, India, the Isle of Man, Latvia, Malta, Romania, Serbia, Bulgaria, and the UAE, and more exciting destinations on the horizon.

At Arrise, we take pride in creating growth opportunities at all levels, constantly investing in our people while welcoming new colleagues and forging strategic partnerships that open new opportunities for success.

The Role:

We are looking for a superstar product enthusiast who lives and breathes creating and managing tools and systems that are used both externally by our clients and players and internally by our many teams and thousands of operational personnel that bring our games life every day.

If you're able to bring solid product leadership, management, slick usability, keen visual design, seamless information architecture, and execution leadership to a highly driven, fast-moving, and talented team, you'll fit right in.

Reporting to the Chief Product Officer and working closely with other product design, product managers, product owners, specialists, designers, business analysts, and development teams, this is both a strategic and hands-on role that can be on the ground with the team in Gibraltar or Malta, or remote.

Core Responsibilities:

• Work closely with internal stakeholders to understand, flesh out, and execute the product vision as it relates to our internal tools and systems.
• Manage the tooling product roadmap(s) and work with the delivery teams to ensure that we are consistently delivering value for our internal stakeholders and our clients on time.
• Lead a team of product managers, product owners, and business analysts, to drive products and features that fit our business requirements.
• Provide detailed feedback and work to iterate concepts that need work together with key stakeholders.
• Work closely with the product design team to help conceptualise and iterate new designs for backoffice systems and tools.
• Evaluate the technical repercussions of product & design choices with all involved to ensure that what we are building is possible, practical, and within an agreed timeframe.
• Coordinate with different departments to get projects across the line.
• Work with the team to split larger initiatives into smaller ones to consistently and incrementally deliver value at pace and to de-risk long development times.
• Assist the product design teams with questions about the product and to help guide the visuals necessary for the specifications.
• Present product concepts clearly, concisely, and effectively to the team and to stakeholders.
• Adjust specifications based on feedback from stakeholders or from broader technical challenges, constraints, or limitations that may arise during the production process.
• Mentor, build, and guide your team of product managers and owners.
• Oversee product specifications and their implementation to ensure they are delivered according to the original vision.
• Participate in UAT for important features to ensure that deliverables fall in line with the original vision and implementation guidelines.
• Liaise with other design teams throughout the business to ensure broad alignment with design systems and characteristics.
• Work with product managers and owners to define success criteria for any new product or feature and ensure that the necessary data is being collected to measure and validate our rollouts.
• Clearly define our internal product analytics metrics and revise them regularly to ensure that we are measuring and benchmarking how our tools are used.

Strategic Responsibilities:

• Team leads and heads are expected to be strategic as per the points below, but they are also expected to be extremely hands-on and in the details where and when necessary.
• Liaise with key stakeholders, C-suite, and departmental heads to ensure that the strategic priorities in the roadmap are being considered and delivered.
• Monitor how we are deploying value to our internal teams and obsess about delivering products and features at pace.
• Look at opportunities to simplify, automate, and reduce running costs for our tools and systems.
• Work with teams and departments to unify our tools where it makes sense to do so.
• Consider how product developments and features fit within the broader context of the business overall.
• Work closely with engineering to establish strong working relationships and ensure a seamless and deterministic workflow for the team.
• Look for opportunities to optimise our product development approach by reducing iterative cycles, minimising development refining times, and avoiding change requests.
• Keep an eye on broader product trends and tools, especially within the gaming and entertainment spaces, to ensure that we are keeping up with best product practices and exceeding customer expectations.
• Provide thoughtful, considered feedback on the overall roadmap and user experience strategy.

What Makes You a Strong Candidate:

• You must be technical and truly understand how complex, scalable, high-load systems are built, managed, and administered.
• You must have led one or more product roadmaps for at least one organisation.
• You must have operated in a product head or lead capacity in iGaming with a track record of delivering successful projects.
• You must have worked on and delivered large, complex projects facing consumers and internal customers alike.
• You must have a great rapport with both product design and engineering and be able to discuss design and engineering topics credibly, particularly as it relates to building products.
• You must understand iGaming content (RNG and live games), how operators work with content partners and the technologies necessary to support those workstreams, live casino systems and operations, RNG systems and operations, technical systems, and general operations.
• You must understand how machine learning models work, how data science view and consume data to build models, and their practical applications to our products.
• You must know how to measure and track use/performance of new products and features so we can make great decisions.
• You must be able to understand the mindset of a gaming customer and balance those with the needs of our business-to-business clients.
• You must have hired and led other product managers and owners.
• You must be proficient with cloud-based productivity and software development tools, such as Office and Jira.

Optional, but Advantageous Experience:

• You should have experience with development, ideally having coded yourself either recreationally or throughout your career.
• You should have experience with product design, ideally understanding how to visually represent your ideas.
• You should understand streaming betting products and systems.

Personal Characteristics:

• Lead by example and be prepared to do everything that you would ask your team to do.
• Have the finesse of an emissary and inspire your colleagues to collaborate with you.
• Operate at different levels seamlessly.
• Be exceptionally well-organised.
• Be extremely creative.
• Understand how to turn something complex into something simple for end users.
• Be obsessed with details and optimisations.
• Take critical feedback well.
• Discuss constructively and diplomatically.
• Be an expert communicator both visually and verbally.
• Exude transparency, openness, and objectivity.
• Thrive in a fast-paced environment and be able to work to very tight deadlines.
• Speak English natively or be completely fluent.