Customer Care Agent, Full - time, Marketing - Lakeland

Customer Care Agent, Full-Time, Marketing - Lakeland

This position is to provide knowledgeable and friendly customer service to customers who contact our corporate office by phone, email and letter and have general praise, inquiries, or concerns about our technical systems and overall experiences. Associates in this position must be prepared to advise on a multitude of topics that they are contacted on in an effort to resolve the contact on a first touch basis or instill confidence in the customer that their praise, inquiry or concern will be escalated to the appropriate department for a resolution. This position serves as an extension of the premier in store experience that customers have come to expect from Publix Super Markets, Inc.

Required Qualifications

• High School Diploma or equivalent experience
• 1 year in a call center environment or
• 2 years in a customer service field
• ability to be customer-focused
• strong verbal and written communication skills
• basic knowledge and understanding of MS Office software including Access, Excel, PowerPoint, Word, and Adobe Acrobat
• basic knowledge of ECMS, MCMS, AIMS, JAC support tool, P.com support tool, POPS research port, ePower Center, and SharePoint
• willingness to work a flexible schedule which may include additional hours to handle peak workloads and holiday scheduling

Preferred Qualifications

• Associate's Degree in Business
• two years' experience in a call center environment, or
• three to five years' experience in a customer service field, or
• two years' office staff experience with Publix
• knowledge of Publix policies, culture, history, and philosophy
• knowledge and understanding of Microsoft Office software, ePower Center and SharePoint
• show enthusiasm, initiative, and pride in work, and
• show commitment to Publix's mission.