Project Manager, Franchise Growth

Project Manager – Franchise Growth

The Project Manager – Franchise Growth is responsible for coordinating and managing projects across the entire franchise lifecycle, including new unit development, resales, renewals, transfers, and closures. This role also plays a key part in organizing franchise growth events such as Confirmation Days, trade shows, and industry conferences. Serving as a central liaison between franchisees, the Franchise Growth team, and cross-functional departments (Accounting, Legal, Operations, Technology, and Systems), the Project Manager ensures that processes are followed, compliance requirements are met, and franchisees have a smooth and professional experience.

WellBiz Brands Benefits:

• Flexible time off and holiday schedule
• Medical, dental, vision, and life insurance
• Health Savings Account
• Flexible Spending Account
• 401K match
• Monthly allowance for spend at WellBiz Brands, Inc. owned brands
• Cell Phone reimbursement
• Free Employee Assistance Plan

Compensation Range: $60,000.00 - $70,000.00/annually. Offers to select candidates will be made on a fair and equitable basis, taking into account specific job-related skills and experience.

Position Responsibilities:

• Franchise Lifecycle Management
• Coordinate and oversee franchise activities, including new unit development, resales, renewals, transfers, and closures.
• Meet with existing franchisees to ensure all required information, documentation, and system records are accurate and up to date.
• Ensure all steps in the franchise lifecycle are completed accurately, on time, and in alignment with franchise agreements and brand standards.

• Process Development & Compliance
• Develop and document standardized processes for managing franchise lifecycle events.
• Create systems to measure compliance with franchise agreements, internal policies, and legal requirements.
• Regularly audit processes and records to ensure consistency, accuracy, and adherence to established standards.
• Partner with cross-functional teams (Accounting, Legal, Operations, Technology) to refine processes and close compliance gaps.

• Reporting & Data Management
• Build and maintain reporting dashboards (e.g., FranConnect) to track franchise development activity.
• Provide leadership with visibility into key pipeline metrics, including meetings set, meetings kept, FDD reviews, validations, and signings.
• Suggest improvements to reporting and data tracking to support growth initiatives.

• Event & Candidate Support
• Assist in planning and coordinating Franchise Confirmation Day events, ensuring agendas, materials, and logistics are executed smoothly.
• Partner with the Franchise Growth, Marketing, and Operations teams to prepare presentations, reports, and supporting documentation for candidates.
• Support the planning and execution of franchise growth events (e.g., trade shows, conferences, expos, and industry gatherings), including booth setup, scheduling, lead tracking, and follow-up.
• Ensure all event-related activities—before, during, and after—are documented in systems (e.g., FranConnect) and communicated to the appropriate team members for timely action.

• Cross-Functional Collaboration
• Partner with Accounting to manage fees, renewals, and resale financial requirements.
• Work with Legal on agreements, NDAs, amendments, and compliance documentation.
• Coordinate with Operations to facilitate smooth franchisee transitions and onboarding.
• Collaborate with Technology and Systems teams to improve platforms, reporting, and automation.

• Communication
• Provide clear, professional, and timely communication (both written and verbal) with franchisees, prospective candidates, and internal teams.
• Document project updates, issues, and progress to ensure visibility and continuity across departments.
• Present updates to leadership, highlighting both accomplishments and challenges with proposed solutions.

Essential Skills, Experience, and Qualifications:

Qualifications

• Bachelor's degree in Business, Project Management, or related field (or equivalent experience).
• 3+ years of experience in project management, operations, or franchise development.
• Strong organizational skills with the ability to manage multiple projects and priorities simultaneously.
• Excellent written and verbal communication skills.
• Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint) and Google Workspace (Docs, Sheets, Slides, Drive).
• Comfortable learning and navigating new technology platforms; experience with CRM or franchise management systems (FranConnect preferred).
• Detail-oriented, proactive, and solution-focused mindset.
• Knowledge of franchising and franchise lifecycle processes strongly preferred.

Core Competencies

• Integrity & Accountability: Ensures compliance and owns results.
• Communication with Transparency: Shares updates and challenges clearly with actionable detail.
• Tenacity & Dedication: Demonstrates persistence in driving projects to completion.
• Collaboration: Builds strong working relationships across departments and with franchisees.
• Process Orientation: Develops, documents, and improves workflows for efficiency and compliance.