Game Operations - Product Lead

Product And Operations Lead

Joining Razer will place you on a global mission to revolutionize the way the world games. Razer is a place to do great work, offering you the opportunity to make an impact globally while working across a global team located across 5 continents. Razer is also a great place to work, providing you the unique, gamer-centric #LifeAtRazer experience that will put you in an accelerated growth, both personally and professionally.

Job Responsibilities:

We are seeking an experienced and driven Product and Operations Lead to lead the strategy and execution of product and live operations for our mobile games. In this role, you will be responsible for planning and delivering high-impact game updates, live events, and player engagement initiatives across global markets. You will work closely with producers, developers, artists, marketers, and data analysts to drive performance, optimize player retention and monetization, and ensure operational excellence throughout the game lifecycle. This role requires a strong blend of strategic thinking, executional focus, and cross-functional leadership in a fast-paced, live service environment.

Role Requirements:

• Lead and manage the product roadmap, live operations, and game updates across multiple titles.
• Define product strategy and translate it into executable operational plans.
• Plan and maintain the content release roadmap, ensuring timely delivery of in-game events, features, and updates.
• Act as the release manager for build coordination, version control, and release deployment across regions.
• Establish and monitor gating KPIs (e.g., DAU, retention, ARPU, conversion) to evaluate feature and event performance.
• Track, analyze, and optimize game performance metrics using internal dashboards and analytics tools.
• Conduct competitive benchmarking and product evaluations of both internal and external titles.
• Coordinate closely with producers, engineers, artists, QA, and marketing to align on priorities and execution.
• Clearly communicate the product vision and strategy across cross-functional and regional teams.
• Review, test, and validate live events and in-game content before and after deployment to ensure quality and impact.

Skills & Qualifications:

• 5+ years of experience in the online or mobile gaming industry
• Strong understanding of Free-to-Play (F2P) game mechanics and monetization strategies
• Proven track record of launching or operating at least one mobile game in the SEA region
• Experience in UX/user flow design, feature specification, UI wireframes, and presentation development
• Proficient in data analysis with a structured, process-driven approach
• Experience with game community management and player engagement initiatives
• Familiarity with traditional and AI-assisted localization processes
• Understanding of AI-based customer support systems, including support bots and FAQ automation
• Strong leadership and cross-functional team management capabilities
• Excellent communication, interpersonal, and stakeholder management skills
• Highly organized, deadline-driven, and capable of handling multiple priorities
• Strategic thinker with a proactive, ownership-driven mindset
• Adaptable to dynamic business environments and fast-paced, matrixed organizations
• Up to date with emerging technologies, AI tools, and market trends
• Bonus: Proficiency in Python, ChatGPT API, or other AI operations tools
• Singapore citizen or PR only.

Pre-Requisites:

Are you game?