3D Modeling Product Supervisor

3D Modeling Product Supervisor

This individual will supervise the Modeling Support Specialist team who specialize in 3D Modeling and the associated skills that accompany Job-File creation, manipulation, and consultation. This position will partner across company lines to develop and implement a successful 3D modeling solution to the Construction Industry catering to all manufacturers of 3D systems, including: Topcon, Trimble, Carlson, Caterpillar, and Leica.

Specific Duties Include:

• Create a sustaining 3D Modeling business throughout the nation and partner with RDOIC Account Managers, RDOE locations, Topcon Dealers, Topcon customers, Wingtra customers, and competing brand customers to provide a source for 3D Job-File creation, manipulation, and consultation.
• Assign jobs and Modeling Support Specialists according to their skills and knowledge.
• Coach, mentor, and communicate job expectations to team members.
• Proactively seek customer feedback, anticipate problems and respond promptly. Respond and follow up to employee issues and concerns.
• Responsible for facilitating proper annual employee reviews, 1:1 meetings and team meetings.
• Create a sustaining 3D Modeling business throughout the nation and partner with RDO Integrated Control's Account Managers, Topcon Dealers, Topcon customers and competing brand customers to provide a source for 3D Job-File creation, manipulation, and consultation.
• Become skilled with the various design software (ie TBC, Microstation, Topcon, Civil 3D, Agtek, Carlson, Bentley) required to provide a complete solution for our customers both Internal and external.
• Develop processes and procedures for limiting the associated risks to RDO Integrated Controls for providing 3D Data.
• Work alongside the General Manager of Technology Support to develop and implement a successful business model for this new venture.
• Develop relationships and network throughout the industry to monitor and participate in all product activities. Be recognized as a solutions provider and a wealth of expertise for our customers.
• Adhere to quality control system metrics for tracking pertinent performance expectations.
• Attend any and all manufacturer trainings offered for hardware and software that pertain to support and internal processes.
• Fully utilize the system capabilities of the Cisco phones and any potential integration with the business system.
• Make recommendations for future support success based on hardware and software needs.
• Seek additional sales, parts, and service opportunities for company and report those prospects to the appropriate parties.
• Prepare reports for communicating logged Issues.
• Follow all safety rules and regulations while performing work assignments and adhere to all policies and procedures as specified in company manuals and as directed in the employee handbook.
• Conduct self in the presence of customers and community so as to present a professional image of RDO Integrated Controls.
• Proactively seek and participate in available company-sponsored training, in an effort to develop and advance knowledge base and skill set.
• Participate in all company/location driven communication efforts, including open book meetings, huddles, department meetings and other related efforts.
• Maintain a positive and professional working relationship with peers, management, and support resources, with a constant commitment to teamwork and exemplary customer service.
• Perform all other duties as assigned by management in a professional and efficient manner.

Job Requirements:

• Strong background in 3D Modeling and Job-File Preparation
• Proficient knowledge of 3D Design software commonly utilized in the Construction Industry
• Strong communication and interpersonal skills
• Strong customer relations skills
• Proficient computer and phone skills
• 3+ years of industry experience or related field
• Ability to travel to other RDO locations along with occasional training

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