Product Growth Manager

Product Growth Manager

Recidiviz is excited to bring on a Product Growth Manager to join the Product Growth team! We're a small, fast-moving team that is tasked with increasing the impact of our products by driving up usage and adoption in our partner states. Our team works directly with our users within state departments of corrections, such as parole and probation officers, case managers, supervisors, and justice-impacted individuals, to build relationships that can turn non-users into power users and power users into evangelists. That's where you come in. We're looking for someone to be the face of Recidiviz to our users, to have boots on the ground increasing adoption and impact of Recidiviz tools.

Please note this role is not a Product Manager and does not handle product development.

We're looking for an empathetic, collaborative, fast learner who is able to quickly develop a deep understanding of our tools to help launch, land, and grow our tools with a diverse set of users. What you'll do:

• Manage new product rollouts onsite and virtually, including training new users
• Run state-agnostic broad-reaching and scaled engagement and adoption tactics
• Run state-specific custom-tailored engagement and adoption tactics
• Manage inbound feedback and support requests from users
• Represent the company's brand and tone in all external interactions
• Track and measure the results and outcomes of all Product Growth work
• Note: This role involves 25-40% travel within the continental US, up to 4 trips per quarter. We expect these trips to include visits to prisons and parole offices.

In the first year, a wildly successful hire will:

• Increase the impact that our tools have, like helping more people complete parole and probation sooner or reducing returns to prison
• Increase adoption of our tools so more users are engaging with the tool weekly and monthly
• Shepard new tools to successful launches and landings which demonstrate a higher-than-historical-average baseline of usage
• For every initiative, define and execute a measurement plan to ensure we can track, understand, and replicate the results of our tactics. Measurement can include things like A|B tests (Looker experience a plus), survey-based measurements like Customer Satisfaction rates, counterfactuals, proxies, pre-post analyses, etc.
• Build strong feedback loops that allow the business to easily include user perspectives in product strategy, and allow users to feel heard and valued
• Use data and other analysis and validation methods to clearly and compellingly articulate the impact of your work in terms of team KRs such as Usage, Impact, Scale, Velocity, Quality, and Efficiency
• Balance and execute the projects in the roadmap with high autonomy and to a high degree of rigor and quality
• Be the face of Recidiviz that thousands of criminal justice line staff know and trust

Minimum qualifications:

• Willing to travel: We expect this role will require 25-40% of time spent traveling domestically across the US, up to 4 trips per quarter. We expect these trips to include visits to prisons and parole offices.
• A clear, empathetic communicator: You love people and are able to quickly build rapport and trust with a diverse audience. You are comfortable in a variety of speaking settings, from giving presentations to hundreds of people to leading small group discussions or talking 1:1. You are exceedingly patient and can easily translate tech jargon to common speech for less tech-savvy users (which is most of our users). Strong spoken and written English language communication skills are a must.
• Highly organized: You are able to stay on top of tasks and communications across multiple external stakeholders and states, and balance multiple workstreams with sometimes competing priorities. You will be responsible for coordinating the details of all of your initiatives, including travel logistics, and making sure they are delivered on schedule and to the quality standards established.
• Fast learner: You are able to absorb information in a variety of different contexts and ask a lot of questions. You can ramp up quickly on the criminal justice domain and Recidiviz tools to represent our tools externally. You don't need to have a technical background, but you need to be able to quickly learn how to synthesize feedback and learnings so it's actionable to our product and engineering teams.
• Skilled diplomat: You are able to interact diplomatically with a diverse range of stakeholders - across many political affiliations, ages, races, economic groups, genders, and every other demographic factor - and can speak and listen to all of them with respect and without compromising the company values. You are able to represent a potentially controversial mission, company, and product with courage and dignity while balancing the need to keep the conversation focused on the product value props.
• 3+ years of relevant work experience in external-facing and/or project management focused roles

Compensation is standardized based on roles and responsibilities. This ensures equitable compensation and responsible stewardship of our resources. As such, we do not negotiate compensation offers.

For employees based in the Oakland, CA, and New York City, NY, metropolitan areas, the salary for this role is $120,000. For employees based elsewhere in the United States, the salary for this role is $93,000.