Product Manager

Product Manager

Corporate Services - IT & CIO

Status: Contract Full Time (24 months)

Salary Range: $117,464.00 - $146,830.00 per annum plus comprehensive benefits

Hiring Range: $117,464.00 - $132,147.00 + per annum plus comprehensive benefits

Work mode: Hybrid* see below for more details about this work mode.

Location: 10 Peel Centre Drive, Brampton

Hours of work: 35 hours per week

We are responsible for designing, developing and implementing Human Services Digital solutions. Working collaboratively with our IT and Departmental partners we deliver highly effective technology solutions.

The Product Manager within IT Solutions is responsible for running large major platforms, specifically CRM/Salesforce to improve the user experience which impacts the pilot area and over time can have a broader impact on the divisional program as well as other departments. The Product Manager acts as the technical expert on CRM/Salesforce and is responsible to be up to date on the product life cycle and roadmap, the functionality of the platform, and how to best utilize the platform to benefit the Region.

• Actively participate in the annual departmental technology planning process to ensure that product strategies and roadmaps align with evolving business objectives.
• Develop strategic artifacts for each service such as a business model canvas, product vision, SWOT, product-to-service mapping to guide strategic decision-making
• Work with business stakeholders and product owners to create and maintain comprehensive multi-year technology roadmaps that reflect service line goals.
• Provides strategic consultation, seeks and shares expert knowledge of the product life cycle and roadmap to plan and coordinate resources
• Provides in-depth analysis, conducts research, reviews documentation, develops reports/presentations, and makes recommendations on how to resolve complex problems and better utilize CRM/Salesforce to ensure the users of the platform can benefit from the platform
• Define business capabilities required for each service line, ensuring that technology solutions effectively meet these needs.
• Develops strong working relationships with IT Strategic Manager, who leads the Digital Services Team and the Digital Services Team members including:
• Solutions Architect around the design of the solutions & platform
• Business Analyst to ensure the product is meeting the needs of the client groups
• Project Manager to ensure that product visions are realized.

Relevant post-secondary education in Computer Science and/or Business, or equivalent

8 years of related and progressive experience, planning, implementing and managing CRM/Salesforce/Cloud projects

Experience managing products at all stages of the product lifecycle

CRM/Salesforce expertise, application, software and product experience

Strong understanding and experience with enterprise platforms (SAP, Salesforce, Maximo, Azure, ESRI, Microsoft, UiPath, Five9, Service Now, etc.) and APIs.

Demonstrated product management skills

Strong analytical or problem solving/decision making skills

Strong verbal and written communication skills

Solid consulting skills

Excellent facilitation, influencing and relationship management skills

Solid understanding of the Region of Peel/municipal/regional government

Lead and facilitate product/steering committees with cross-functional stakeholders to share roadmaps, address pain points, and align on priorities

Product Management, Agile, Salesforce, Business Architecture Certifications

Be bold. Think big. Join us.

Perks That Make Work Fun (and Your Life Easier)!

At Peel Region, we believe in taking care of you. Here's what you'll enjoy when you join our team:

• Top-Notch Benefits: Comprehensive Health, Dental, and Vision plan (yes, even psychological health coverage) — starting on your very first day!
• OMERS Pension Plan: Automatic enrolment to help secure your future with peace of mind.
• Vacation Time That Grows: Start with 3 weeks of vacation per year—because work-life balance is important!
• Personal Days Just for You: Enjoy 3 paid personal days and floating holidays to recharge whenever you need.
• Wellness First: Flexible hours to fit your lifestyle and prioritize your health and well-being.
• Performance Pays Off: Annual performance reviews with merit increases — your hard work is recognized and rewarded!
• Supportive, Respectful Culture: Work in an environment where leadership truly cares, and inclusivity is celebrated.
• Learning & Growth: Access to tuition reimbursement and tons of development resources to keep you growing — whether in your career or on a personal level.

We've got you covered — because we know happy, healthy people do their best work!

In this role, you'll benefit from the flexibility of a hybrid work arrangement that prioritizes meaningful in-person connection. A minimum of two days per week on-site is expected, with additional in-person presence as operational needs evolve. This arrangement allows for a blend of in-person and hybrid work that adapts to support both organizational priorities and employee flexibility and is subject to change over time.

It's important to note that your off-site work location must be within the province of Ontario. This ensures that we're compliant with all regulations and policies.

The Region of Peel offers job based flexible hours of work that allows employees to manage personal and professional responsibilities while at the same time ensures business operational needs and customer service expectations are achieved.

Interview: Our recruitment process will include video conference technology.

Kindly ensure to regularly monitor your spam and junk email folders, as important communications regarding your application may be directed there.

If this opportunity matches your qualifications and experience, please apply on-line.