Growth Channel Specialist / R - 622042 / Remote

Growth Channel Specialist

This position is for a Growth Channel Specialist with a remote work location in Jackson, MS. Change people's lives and love what you do! Cochlear is the most recognized brand in hearing health care. This is a temporary position with an initial contract scheduled to run through June 30th, 2026, scheduled for 20 hours per week during regular business hours of 6am - 6pm Mountain Time, Monday - Friday. Open to remote applicants.

About the Role: The Growth Channel Specialist plays a critical role in delivering a world-class experience to professional referrers by serving as the first point of contact with our organization. This position requires a compassionate and service-oriented individual who can engage with empathy, professionalism, and efficiency. The ideal candidate will need to accurately capture and document lead information for both professionals and patients along with collaborating internally to ensure a seamless and coordinated referral handling process across the organization.

Key Responsibilities:

• Provide a world-class experience to potential professional referrers by providing responsive and complete service through telephone calls and emails.
• Complete outbound engagement efforts to nurture and develop ongoing professional relationships with customer base.
• Educate professionals about cochlear implant and bone conduction solution candidacy and advise on the support tools and resources available through Cochlear.
• Document relationship set up within Salesforce system starting from referral to represent patient journey through process.
• Develop and maintain strong working relationships with the Regional B2B field and AMEM team by engaging leads and connecting with area team members for additional support.

Key Requirements:

• High School Diploma
• 2 years experience in the hearing industry
• Strong computer skills (preferably in Microsoft Suite)
• Ability to work in a fast-paced environment and balance/manage multiple, changing priorities
• Excellent written and verbal communication skills
• Follows through on commitments, meets deadlines, takes responsibility for actions, and shows consistency between words and actions
• In role related tasks, identifies and communicates opportunities for improvement
• Proven ability to work collaboratively and positively in a team environment to build strong, professional relationships

Salary Target Salary Rate: $25.00/hr. This role is not eligible for benefits.

Who are we? Human needs have always been our inspiration, ever since Professor Graeme Clark set out to create the first multi-channel cochlear implant because he saw his father struggle with hearing loss. We always start with people in mind - thinking about their needs. Cochlear pioneered and is the global leader in the research and development, manufacture and marketing of implantable hearing solutions. Cochlear's global headquarters is located in Sydney, Australia where we design and manufacture the leading cochlear implant devices in the world. A success story in the commercialization of R&D, Cochlear has more than 60% share of the global market, employs more than 4,500 people worldwide, operates directly in over 30 countries and sells in over 100 countries. We have provided more than 600,000 implantable devices, helping people of all ages to hear and connect with life's opportunities.

Physical & Mental Demands: The physical and mental demands described below are representative of those that must be met to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the individual is regularly required to be in a stationary (seated/standing) position; utilize business technology for work product delivery, communicate orally and in writing with others internal or external to the organization, utilize problem solving/critical thinking skills to discern and convey information. The individual is regularly required to utilize comprehension, critical thinking, communication, problem solving, organization reasoning, relating to others and discernment of items such as product specifications, procedures, and processes to customers (whether internal or external). The work environment is a home/office environment and are representative of those in individual encounters while performing the essential functions of this job.

Accepting applications until August 15th, 2025. Apply now by completing your application form online. Applicants must meet the job specific application criteria to be considered. Cochlear Americas is an Equal Opportunity Employer. We will provide reasonable accommodations for qualified individuals with disabilities. If you require accommodation with completing the online application, please contact us via web or phone at 303-264-2549.