Product Manager - Bills Payment

Product Strategy & Ownership

Own the end-to-end product strategy for all bill payment and transfer products, including:

• Airtime and mobile data purchases
• Utility bill payments (electricity, cable television, internet, etc.)
• Bank-to-bank transfers

Translate Renmoney's long-term digital banking strategy into a clear roadmap for payments.

Define how payments support:

• Daily customer engagement
• Deposit inflows and account usage
• Cross-sell into savings and lending products

Define value propositions for different customer segments, including retail customers and small business users.

Payments Performance & Commercial Outcomes

Own key performance indicators for payments, including:

• Transaction volumes and values
• Success and failure rates
• Revenue from fees or commissions
• Cost per transaction

Work closely with Finance to:

• Optimize transaction pricing and incentives
• Manage partner costs and margins
• Track the impact of payments on deposit balances

Identify opportunities to improve unit economics without degrading customer experience.

Execution & Delivery

Lead cross-functional delivery with:

• Engineering teams building mobile, web, and backend systems
• Design teams responsible for user experience
• Operations and Customer Support teams handling exceptions and disputes

Write clear Product Requirement Documents, which describe what is being built, why it matters, and how success will be measured.

Prioritize initiatives based on customer impact, reliability, compliance, effort, and business value.

Ensure payment and transfer flows are fast, intuitive, and resilient, even during peak usage periods.

Reliability, Risk & Compliance

Ensure payments products meet regulatory and operational requirements, including:

• Rules set by the Central Bank of Nigeria, which regulates banking and payment services
• Requirements from the Nigeria Inter-Bank Settlement System, which operates national payment infrastructure
• Data privacy rules under the Nigeria Data Protection Regulation

Partner with Risk and Compliance teams to manage:

• Fraud risks
• Transaction disputes and reversals
• Customer protection and error handling

Represent payments initiatives in the Product Governance Council, which approves and oversees all product changes.

Partner & Ecosystem Management

Own product relationships with external partners such as:

• Payment processors
• Utility service providers
• Telecommunications companies

Define service-level expectations, which set standards for uptime, response times, and issue resolution.

Work with Legal, Procurement, and Operations to ensure partner integrations are scalable and compliant.

Customer Experience & Growth

Improve adoption and repeat usage of bill payments and transfers through:

• Simple onboarding and clear user flows
• Transparent pricing and confirmations
• Fast issue resolution when transactions fail

Use payments as a driver of daily engagement that increases:

• Account funding
• Customer lifetime value

Work with Analytics teams to understand usage patterns and identify growth opportunities.