Sr. Director, Marketing Client Services

Sr. Director, Marketing Client Services

Resource Innovations is seeking a seasoned, strategic, and collaborative leader to join our team as Sr. Director, Marketing Client Services. This is a critical marketing leadership position responsible for building and elevating our client service function, strengthening strategic relationships with our utility clients, and delivering high-quality marketing programs that promote energy efficiency and demand response initiatives.

As Sr. Director, Marketing Client Services, you will be the senior leader of our marketing client services team, overseeing and growing a cross-functional team of account and project managers, to ensure we deliver proactive, high-value partnerships across a portfolio of residential and commercial energy efficiency and demand response programs. You will be a key member of the marketing leadership team, helping shape how we serve utility clients and drive marketing transformation goals.

This is an exciting opportunity as Resource Innovations is growing, evolving, and redefining how we deliver value to our clients. Agency experience is a must. As part of our expanding team, you'll have the opportunity to build a best-in-class agency client services model, foster meaningful relationships with senior-level utility leaders, and mentor our next generation of marketing professionals.

Resource Innovations (RI) is a women-led energy transformation firm focused on impact. Building on our expertise in energy efficiency, we're constantly expanding our portfolio of clean energy solutions to guide utilities through increasingly complex, connected challenges. Load flexibility. Electrification. Carbon reduction. With every step, we're leading the charge to power change.

Duties and Responsibilities:

Client Leadership

• Serve as the senior-most marketing client relationship lead, engaging directly with Director, VP and C-Level decision-makers across key accounts.
• Drive strategic value for clients by understanding their goals, advocating for innovative solutions, and ensuring flawless delivery of marketing programs.
• Establish trusted advisor relationships with clients and internal stakeholders, acting as the voice of the client internally.
• Support business development by participating in strategic pitches and nurturing existing account growth opportunities.

Team Leadership

• Lead and mentor the account management and project management teams, developing a high-performing culture grounded in accountability, creativity, and collaboration.
• Define clear roles, responsibilities, and growth paths within the team; coach and support professional development for team members at all levels.
• Create scalable processes and best practices that ensure consistent, high-quality client experiences across accounts.
• Champion a culture of continuous learning and innovation within the client services team.

Operational Excellence

• Drive operational rigor across project delivery, resource planning, and client reporting.
• Collaborate with creative, strategy, and digital teams to ensure cohesive and integrated client solutions.
• Partner with leadership to set and monitor team KPIs, client health metrics, and satisfaction benchmarks.
• Oversee initiatives that improve and introduce tools and systems to streamline workflow, improve transparency, and enhance team productivity.