Product Designer, Hub

Product Designer, Hub

Nearly every company in the world runs on custom software: Gartner estimates that up to 50% of all code is written for internal use. This is the operational software for refunding orders, underwriting loans, onboarding employees, analyzing transactions, and providing customer support. But most companies don't have adequate resources to properly invest in these tools, leading to a lot of old and clunky internal software or, even worse, users still stuck in manual and spreadsheet flows.

At Retool, we're on a mission to bring good software to everyone. We're building a new type of development platform that combines the benefits of traditional software development with a drag-and-drop UI editor and AI, making it dramatically faster to build internal tools. We believe that the future of software development lies in abstracting away the tedious and repetitive tasks developers waste time on, while creating reusable components that act as a force multiplier for future developers and projects. The result is not just productivity, but good software by default. And that's a mission worth striving for.

Today, our customers span from small startups building their first operational tools to Fortune 500 companies building mission-critical apps for thousands of users across their business. Interested in joining us? Let us know!

The Hub team is the backbone of Retool's enterprise experience, designing the features that let customers confidently scale to thousands of users. From permissions and identity to billing and pricing, you'll be solving design problems that balance flexibility, transparency, and ease of use—all in areas where enterprise customers have their highest stakes. Many of these systems are evolving rapidly, and your design leadership will shape how they meet growing demands.

At Retool, we expect a lot from our designers: own the full product design life-cycle, drive key product decisions, and maintain a relentless focus on creating impactful work. We're constantly seeking just the right balance between convention and configuration, between technical expressiveness and conceptual simplicity. You'll be joining an experienced, tight-knit, and collaborative group from diverse backgrounds who love combining research, data insights, and peer feedback into a user-centered design process. While we work very closely with our product teams, we're intentional about preserving space for designers to learn and work alongside each other.

In This Role, You'll

• Design scalable identity and permission management systems that are both powerful and intuitive
• Create seamless billing and pricing experiences that inspire trust and clarity for enterprise customers Partner with cross-functional teams to ensure Hub features integrate smoothly across the product
• Anticipate enterprise needs, designing systems that will scale with customers' complexity over time
• Perform user research to identify problems and validate solutions
• Produce the artifacts needed—specs, sketches, wireframes, mockups, prototypes, or code—to take UI ideas from conception to production
• Participate in design reviews and share work regularly with designers, cross-functional teams, leadership, and the company
• Contribute to Retool's design system and component library
• Help establish design team processes and uphold high standards for design and product quality

The Skillset You'll Bring

• Have a strong portfolio demonstrating a generalist design skills and at least 4+ years of experience driving the product design lifecycle from end-to-end
• Are excited about breaking down technically complex problems into abstractions, finding a balance between ease of use, learnability, and power
• Love thinking systematically about hard problems with a lot of tradeoffs—then going deep on getting the details right through rapid, continual iteration
• Are customer-obsessed and excited to spend time with users
• Have experience designing developer-centric products, creative software, and/or enterprise internal tools
• Are an excellent communicator (and consider writing to be a fundamental design skill)
• Thrive in ambiguity, can independently prioritize work based on user needs and business goals, and take responsibility to drive product ideas forward
• Are inspired to radically rethink how software is built

San Francisco

$181,060 - $255,000 USD