Commercial Lending Experience And Product Lead

Commercial Lending Experience And Product Lead

The Commercial Lending Experience and Product Lead collaborates with business, technology, and analytics partners to prioritize and deliver on the strategic vision of new features for products & services for syndication products, services and operations. While working within an Agile pod, the Experience and Product Lead is expected to facilitate bold thinking, drive innovation and deliver on strategic objectives through strong operational execution. The Commercial Lending Experience and Product Lead will focus on the long-term vision for the product, identifying trends in the external marketplace, outcomes or themes supported by the product, ensure adoption of the product, and that the product is designed with the customer in mind. In collaboration with the Neighborhood Lead, the Experience and Product Lead will also co-develop the strategy and roadmap for continuous growth and improvement of product outcomes to provide an exceptional customer experience. The Experience and Product Lead will be responsible for leading an Agile mindset across product teams to drive the continued transformation from a project-based to a product-based organization focused on maximizing the value of the customer experience. Using a collaborative approach, and a "digital-first" mindset, the Experience and Product Lead will drive continuous improvement to create and implement innovative products and solutions.

Primary responsibilities include:

• Responsible and owning front to back requirements (end to end) and finalizing the details on time including the documentation covering operational business processes, external touch points, systemic integrations if any.
• Collaborate and work closely with technology leads/managers, testing teams and other enabling teams for the successful execution of the project, initiatives and programs.
• Accountable for developing value for the product / mission with the development of a product / mission vision.
• Partner closely with business unit senior leadership to deliver on the strategy and roadmap for continuous business growth and improvement of product outcomes and experience.
• Proactively drive and facilitate team continuous discussion of innovative ways to improve products and services.
• Set ambitious and clear product vision, strategy, and Objectives and Key Results (OKRs) aligned to metrics; communicate to stakeholders, the team and the rest of the unit.
• Ensure digital vision and products align within team strategy and requirements by collaborating with stakeholders.
• Serve as key leader on Agile team(s).
• Create, prioritize and refine backlog in collaboration with Neighborhood Leads to deliver the most valuable work first, while ensuring the technical integrity of all features or components.
• Monitors marketplace trends, opportunities, and vulnerabilities; reports findings.

Qualifications, Education, Certifications and/or Other Professional Credentials:

• Required Qualifications:
• 10+ years of experience in product development, marketing, strategy, digital, process/user interface design.
• Syndication lending experience; finance experience.
• Experience with LoanIQ, DataNet, Trader Desktop, AFS.
• Proven experience implementing strategies by setting realistic OKRs.
• Ability to facilitate collaboration with team members to develop new ideas & solve problems.
• Knowledge of Agile approaches as well as design thinking and front –to-back process reengineering and automation.
• Extensive experience providing technical solutions to functional challenges.
• Substantial knowledgebase of relevant products/services which is broad, current and technology focused.
• Ability to link and synthesize data and research across the business and external market to drive product development.
• Coaching and leading teams on the advanced use of requirements analysis tools and services.
• Producing detailed functional and information requirements models and documentation.
• Training teams' requirements analyses and quality reviews.
• Required Competencies:
• Focus on the Customer
• Unlock Potential
• Drive Outcomes
• Innovation
• Technical Excellence / Products & Services
• Agile Methodologies
• Requirements Analysis
• Strategic Thinking
• Collaboration
• Preferred Qualifications:
• Bachelor's degree; Master's degree highly desired.

Hours & Work Schedule:

• Hours per Week: 40
• Work Schedule: Monday - Friday

Pay Transparency:

The salary range for this position is $132,097.00 - $220,162.00 per year, plus an opportunity to earn an annual discretionary bonus. Actual pay is based on various factors including but not limited to the work location, and relevant skills and experience. We offer competitive pay, comprehensive medical, dental and vision coverage, retirement benefits, maternity/paternity leave, flexible work arrangements, education reimbursement, wellness programs and more.

Equal Employment Opportunity:

Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression, genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague's or a dependent's reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws. At Citizens, we are committed to fostering an inclusive culture that enables all colleagues to bring their best selves to work every day and everyone is expected to be treated with respect and professionalism. Employment decisions are based solely on merit, qualifications, performance and capability.

Why Work for Us:

At Citizens, you'll find a customer-centric culture built around helping our customers and giving back to our local communities. When you join our team, you are part of a supportive and collaborative workforce, with access to training and tools to accelerate your potential and maximize your career growth.

Background Check:

Any offer of employment is conditioned upon the candidate successfully passing a background check, which may include initial credit, motor vehicle record, public record, prior employment verification, and criminal background checks. Results of the background check are individually reviewed based upon legal requirements imposed by our regulators and with consideration of the nature and gravity of the background history and the job offered. Any offer of employment will include further information.