Senior Manager - data & AI Products - enterprise Services

Sr. Manager, Data & AI Products– Enterprise Services

As one of the largest investor-owned utility companies in the United States, PPL Corporation is committed to creating long-term, sustainable value for our 3.5 million customers, our shareowners and the communities we serve. Our high-performing regulated utilities—PPL Electric Utilities, Louisville Gas and Electric, Kentucky Utilities and Rhode Island Energy—provide an outstanding experience for our customers, consistently ranking among the best utilities in the nation. PPL's companies are also addressing challenges head-on by investing in new infrastructure and technology that is creating a smarter, more reliable and resilient energy grid. We are committed to doing our part to advance a cleaner energy future and drive innovation that enables us to achieve net-zero carbon emissions by 2050 while maintaining energy reliability and affordability for the customers and communities we serve. PPL is a positive force in the cities and towns where we do business, providing support for programs and organizations that empower the success of future generations by helping to build and maintain strong, diverse communities today.

The Sr. Manager, Data & AI Products– Enterprise Services will lead the vision, development, and management of AI-enabled digital platform solutions that support core enterprise functions such as Finance, Supply Chain, and Human Resources. As part of the Data & AI Organization, this role plays a critical part in embedding intelligence, automation, and advanced analytics into enterprise platforms to drive scalable transformation, optimize operations, and enhance user experience. The Data & AI Products Manager works cross-functionally with enterprise service teams, data scientists, GenAI specialists, ML engineers, designers, and business stakeholders to deliver high-impact, data-driven solutions. This role is responsible for shaping AI-driven product strategies, overseeing execution, and ensuring that enterprise platform investments deliver measurable business value.

Responsibilities include:

• Setting and owning the long-term vision and strategy for enterprise service platforms (e.g., Finance, HR, and Supply Chain) in partnership with business stakeholders and Data & AI teams.
• Defining the mission, goals, OKRs, KPIs, and charter for their enterprise platform(s) to ensure success and alignment with company-wide transformation initiatives.
• Communicating the platform mission and strategy clearly to relevant stakeholders to ensure alignment and transparency.
• Managing the product lifecycle of enterprise platforms using a human-centered design approach in an agile, matrixed environment.
• Using qualitative and quantitative data to prioritize initiatives and define high-impact platform features that improve enterprise service delivery.
• Collaborating closely with user experience designers, data scientists, and business partners to ensure platform features deliver user-centric and intelligent experiences.
• Managing and mentoring platform analysts and cross-functional contributors; empowering team members for autonomy and success.
• Creating, presenting, and maintaining the product roadmap for enterprise service platforms, aligning with business priorities and platform scalability goals.
• Leading the platform request intake and governance process in collaboration with portfolio leads and business function owners.
• Performing analysis on technical, operational, and market considerations to enhance or differentiate enterprise platforms and services.
• Evaluating platform positioning and business value to inform investment, sustainment, or retirement decisions.
• Acting as the voice of the enterprise service platform(s) in conversations with senior leadership, ensuring clear communication of priorities, value delivery, and outcomes.
• Leading or participating in Agile ceremonies including daily scrums, sprint planning, reviews, and retrospectives.
• Partnering with GenAI and Data Science teams to embed intelligent capabilities into enterprise services and report measurable outcomes.
• Performing cost-benefit analysis and recommending plans of action based on business impact and efficiency gains.
• Working independently on complex enterprise platforms with minimal supervision, driving continuous improvement and innovation.
• May be assigned an emergency and storm role as needed during company-wide events or disruptions.

Qualifications include:

• Bachelor's degree and 12+ years of experience in enterprise IT, digital product management, or platform development.
• 5+ years of experience leading cross-functional initiatives.
• Strong understanding of enterprise service domains (HR, Finance, Supply Chain).
• Experience with Agile product management and platform strategy.
• Track record of delivering measurable business impact through data- and AI-enhanced solutions.

Preferred Qualifications:

• Experience with enterprise service platforms such as SAP, Workday, Oracle, or ServiceNow.
• Knowledge of GenAI or advanced analytics applications within enterprise services.
• Excellent communication and stakeholder engagement skills, including experience working with senior leadership.
• Ability to manage complexity, prioritize strategically, and lead cross-functional teams.
• Comfortable navigating ambiguity and driving alignment in a fast-paced environment.

Remote Work: The company reserves the right to determine if this position will be assigned to work on-site, remotely, or a combination of both. Assigned work location may change. In the case of remote work, physical presence in the office/on-site may be required to engage in face-to-face interaction and coordination of work among direct reports and co-workers.

Equal Employment Opportunity: Our company is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, national origin, protected veteran status, sexual orientation, gender identity, genetic information, disability status, or any other protected characteristic.