Senior Product Manager – Fleet Management UX

Senior Product Manager Fleet Management

We are the movers of the world and the makers of the future. We get up every day, roll up our sleeves and build a better world -- together. At Ford, we're all a part of something bigger than ourselves. Are you ready to change the way the world moves? Launched in 2023, Integrated Services creates and markets new customer experiences by integrating hardware, software and services across Ford Blue, Model E and Ford Pro. These products and services allow Ford's retail and commercial customers to customize their vehicles like never before with OTA (over-the-air)-driven experiences that grow better over time. Ford is developing leadership at the forefront of connected, digital platforms that will revolutionize every aspect of how vehicles function, the way people interact with them, and the value those vehicles provide.

In This Position...

As a Senior Product Manager on the Fleet Management product team, you will be responsible for a tool set that drives operational efficiencies for our Fleet Management operations team. As a Senior Product Manager on the Fleet Management product team, you will be responsible for creating a world class user experience that focuses on driving outcomes and providing data for fleet managers. The user experience will be a key focus in driving engagement and allowing fleet managers to understand and take relevant action when it comes to managing fleet resources.

What You'll Do...

Product Strategy:

• Define strategic roadmap for delivering a unified Fleet Management user experience
• Conduct user research with Fleet Management customers to understand feature needs while working with design and engineering to implement new features
• Develop and maintain a well-defined product backlog, including detailed product requirements

User Experience:

• Collaborate with engineering and design to develop a world-class user-experience
• Bring data to life for fleet management customers by partnering with design to create new digital experiences within the broader digital ecosystem

Cross-Functional Collaboration:

• Collaborate with engineering and design to ensure products meet technical requirements and design excellence
• Work closely with account management and operations to support business initiatives
• Facilitate communications and trainings for operations and account management teams when deploying new products to ensure alignment and clarity
• Partner with product marketing to ensure successful launch of new features within the user experience

Data-Driven Decision Making:

• Utilize customer data to make informed product decisions, including usage and NPS data
• Identify and track key performance indicators (KPIs), while providing regular stakeholder updates on performance and customer satisfaction

Product Launch & Lifecycle Management:

• Monitor product performance and customer feedback to identify areas of improvement that will influence future product roadmaps
• Partner with analytics team to ensure proper site instrumentation to understand end-customer usage and trends

You'll Have...

Bachelor's degree required

5+ years of product management experience

Experience working with and building relationships with 3rd-party partners

Familiarity with software tools like JIRA, Figma, Google Cloud, GitHub, etc.

Even Better, You May Have...

Demonstrated experience with developing a customer facing interface with multiple user personas

Ability to work in a highly-matrix environment and manage multiple products across the ecosystem

Ford Benefits

Immediate medical, dental, vision and prescription drug coverage

Flexible family care days, paid parental leave, new parent ramp-up programs, subsidized back-up childcare and more

Family building benefits including adoption and surrogacy expense reimbursement, fertility treatments, and more

Vehicle discount program for employees and family members and management leases

Tuition assistance

Established and active employee resource groups

Paid time off for individual and team community service

A generous schedule of paid holidays, including the week between Christmas and New Year's Day

Paid time off and the option to purchase additional vacation time.