Manager, Implementation - IT Product

Rippling Product Specialist

Rippling's Product Specialist team ensures customers see incredible business transformation through Rippling's most complex products. Our engagements are consultative. Our specialists deeply understand the customers' unique pain points, offer creative solutions, and build/set up their Rippling environment to address their needs. Hence, our specialists serve as a bridge between the customer and product teams. They are instrumental in driving adoption.

This role is to manage a new team of IT Specialists to drive exponential impact of LTV and adoption.

The ideal candidate for this role has experience leading teams, building processes and systems, driving operational rigor, implementing IT products (specifically- Apps, MDM, Okta, Azure), and working with cross-functional stakeholders. They must also handle ambiguity, unstructured situations, and scale while leading a team with high standards.

What You Will Do

• Mentor, hire, and lead a team of product specialists.
• Drive an implementation team to successfully meet KPIs: productivity, project completions, adoption thresholds, and CSAT.
• Continuously measure the effectiveness and quality of our IT implementations and make process improvements
• Work cross-functionally with sales, CX, and product managers to improve adoption, retention, and LTV.
• This role requires a strong understanding of the below:
• MDM, Identity Management solutions, or other IT-related solutions. Familiarity with other IT products such as Google, Azure, and Okta.
• Lead trainings for internal and external resources to increase the overall knowledge of Rippling's IT products
• Actively contribute to the development of Rippling's IT Products through collaboration with sales, product and engineering
• Regularly coordinate with product and engineering teams to fix bugs and launch new features
• Serve as a connector between engineering, product, and other customer-facing teams
• Organize beta programs and support GTM efforts for IT product launches

What You Will Need

• 6+ years of experience implementing IT products (prior management experience is strongly preferred)
• Strong prioritization and time management
• Self-starter with a bias towards action, energized by a fast-paced environment and excited to build
• Data and process-centric leader with attention to detail and the ability to solve complex, interdependent problems
• Experience in growing teams with a learning mindset, people-first attitude, and strong sense of responsibility for your domain
• Able to work with cross-functional leaders to drive improvements to product and processes

Note

• This is a hybrid role and will require you to work out of our Bangalore office three days a week.
• This job requires you to work in the EST shift.

Additional Information

Rippling is an equal opportunity employer. We are committed to building a diverse and inclusive workforce and do not discriminate based on race, religion, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, veteran or military status, or any other legally protected characteristics. Rippling is committed to providing reasonable accommodations for candidates with disabilities who need assistance during the hiring process. To request a reasonable accommodation, please email accomodations@rippling.com

Rippling highly values having employees working in-office to foster a collaborative work environment and company culture. For office-based employees (employees who live within a defined radius of a Rippling office), Rippling considers working in the office, at least three days a week under current policy, to be an essential function of the employee's role.

#LI-Hybrid