Product Operations Manager, Benefits Marketplace

Rippling Benefits Marketplace And Carrier Integration Program Manager

This is a unique opportunity to play a key role in expanding Rippling's Benefits Marketplace and carrier integration program. Partnering closely with Product, Engineering, Benefits Operations, and external carriers, you'll drive integrations end-to-end—ensuring clean launches, scalable processes, and a high-quality client experience. You'll also build reporting and readiness frameworks, manage escalations with urgency, and help define the operating model for a fast-growing program. This role is ideal for someone who thrives in a dynamic environment, brings deep experience with benefits integrations (EDI/API, carrier connectivity), and takes strong ownership of operational excellence.

What you will do

• Own end-to-end delivery of carrier integrations across the Benefits Marketplace
• Coordinate across Product, Engineering, Benefits Ops, and external partners
• Define workstreams, dependencies, milestones, and ownership
• Build and refine SOPs, workflows, and best practices

Launch Readiness

• Define and run go/no-go criteria and readiness reviews
• Align cross-functional teams ahead of launches
• Identify root causes of launch issues and implement improvements

Carrier & Partner Management

• Serve as primary internal point of contact for carrier integrations
• Manage timelines, resolve operational issues, and support partners
• Oversee integrations from kickoff through stabilization

Cross-Functional Collaboration

• Partner with BD, Product, Engineering, Ops, and Support teams
• Lead regular stakeholder cadences and drive decisions forward

Metrics & Reporting

• Build dashboards to track integration health and launch readiness
• Provide visibility into program status and post-launch performance
• Identify trends and escalate systemic issues

What you will need

• 5+ years in benefits, carrier operations, or program/ops management
• Experience with EDI, carrier integrations, or enrollment systems preferred
• Strong understanding of real-world integration challenges

• Familiarity with EDI, APIs, data mapping, and eligibility workflows
• Ability to identify operational risks (no coding required)
• Experience with EDI 834 is a plus

• Strong analytical thinking and structured approach
• Advanced spreadsheet skills required; SQL is a plus

• Highly organized with strong prioritization skills
• Experience managing multiple programs simultaneously

• Comfortable working cross-functionally and across time zones
• Proven ability to manage internal and external partners effectively

Additional Information

Rippling is an equal opportunity employer. We are committed to building a diverse and inclusive workforce and do not discriminate based on race, religion, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, veteran or military status, or any other legally protected characteristics. Rippling is committed to providing reasonable accommodations for candidates with disabilities who need assistance during the hiring process. To request a reasonable accommodation, please email accommodations@rippling.com

Rippling highly values having employees working in-office to foster a collaborative work environment and company culture. For office-based employees (employees who live within a defined radius of a Rippling office), Rippling considers working in the office, at least three days a week under current policy, to be an essential function of the employee's role.

This role will receive a competitive salary + benefits + equity. The salary for US-based employees will be aligned with one of the ranges below based on location; see which tier applies to your location here. A variety of factors are considered when determining someone's compensation–including a candidate's professional background, experience, and location. Final offer amounts may vary from the amounts listed below. #li-hybrid #li-remote