ERP Cloud Product Owner

Senior Product Owner

Highgate IT is seeking a senior Product Owner to lead our business applications portfolio, powered by Oracle ERP Cloud and Oracle Cloud Infrastructure (OCI), with integrations managed via Oracle Integration Cloud (OIC). This role owns the vision, roadmap, and delivery for applications, partnering closely with Finance, Operations, and Data Services to ensure platforms are reliable, scalable, and deliver measurable business value. Additionally, this role will drive the adoption of AI capabilities and agents across Oracle Cloud to unlock touchless finance and smarter workflows. This position will be based in our Corporate Office located in Irving, TX.

Responsibilities include:

• Owning the product strategy and roadmap for Oracle ERP Cloud (Financials, Procurement, Projects), OCI, and OIC, prioritizing outcomes, usability, performance, and compliance.
• Acting as the single-threaded owner for application capabilities: defining vision, writing epics/user stories, maintaining backlog, conducting sprint planning, reviews, and retrospectives, and measuring impact through KPIs.
• Leading quarterly release planning and change management across SaaS and PaaS; ensuring regression testing, business sign-offs, and production readiness.
• Driving integration architecture and standards on OIC (APIs, adapters, patterns, monitoring); partnering with vendors and internal teams to modernize file-based loads to event/API-driven flows.
• Owning production stability: triaging incidents, managing SLAs, and leading root-cause analysis with offshore/onshore partners; implementing observability, error handling, and proactive monitoring.
• Championing data quality and control design for month-end processes; coordinating with Accounting and Data Services on close calendars, reconciliations, and audit readiness (SOX).
• Partnering with stakeholders (Finance, Operations, Hotels) to capture requirements, map end-to-end processes, and deliver iterative enhancements.
• Managing vendor relationships and SOWs; tracking budgets and value realization for implementations, upgrades, and support engagements.
• Establishing governance: standards, documentation, security roles, access reviews, and lifecycle management across environments (Dev/Test/Prod).
• Mentoring business and partner resources; building a culture of continuous improvement and customer-centric delivery.
• Leading experiments and rollout of AI Agents on Oracle Cloud (e.g., OCI Generative AI Agents, Oracle Digital Assistant, APEX AI Assistant) to automate finance and operations use cases.
• Designing and productizing agent "tooling" by exposing OIC integrations and ERP services to agents; defining guardrails, observability, and fallback paths for safe automation.
• Measuring agent impact (touchless invoices, automated reconciliations, exception triage) and driving continuous improvement while aligning with Highgate's AI policy and risk controls.

Qualifications include:

• Degree in information systems, Computer Science, Finance, Business or ERP certifications + equivalent experience.
• 8+ years in enterprise applications or product management; 4+ years with Oracle ERP Cloud and OIC/OCI.
• Hands-on with ERP configurations, role/security design, FRS/OTBI/BI reporting, and integration patterns.
• Experience running Agile ceremonies, writing user stories, and maintaining product backlogs.
• Demonstrated success leading cross-functional initiatives with Finance/Operations; strong stakeholder management.
• Background in audit/compliance (SOX), change management, testing, and release management.
• Vendor/SOW management experience; ability to lead offshore/onshore teams and drive SLA performance.
• Leading multi-country, multi-entity global rollouts of Oracle ERP Cloud, including phased deployment waves and regional cutovers.
• Experience building or leveraging AI Agents in Oracle Cloud (e.g., configuring OCI GenAI Agents, designing OIC-backed tools, deploying Oracle Digital Assistant etc.) to improve ERP workflows.
• Designing and rationalizing complex BU configurations—data access sets, security roles, hierarchies, approvals, and cross-entity reporting.
• Chart of Accounts (COA) redesign/migrations and alignment to global reporting standards; experience with multi-ledger, multi-currency.
• Orchestrating end-to-end UAT and release readiness across time zones with business sign-offs and regression suites.