Product Owner - Remote Eligible

Product Owner

At Sand Cherry Associates, we excel in the design and delivery of strategic customer-centric initiatives through digitally native, data-empowered solutions. Our client's confidence in us is centered on exceptionally skilled, high-energy talent working with the support of the full Sand Cherry team. Finding the right match for this role is a critical aspect of continuing that success.

We are seeking an experienced Product Owner to lead development of internal tools and products used by telecommunications professionals. This role will facilitate stakeholder working sessions, develop business requirements, design and develop process flows, work with development teams, and manage tool demonstrations to optimize user experience for operational tools. These tools are critical enablers for operations employees, such as call center agents supporting customer technical troubleshooting, as well as field operations teams who activate, certify equipment and manage telecom installations. The Product Owner will serve as the primary driver of product vision, delivery, and adoption—partnering with business stakeholders and development teams to ensure tools are intuitive, integrated, and aligned with organizational objectives. This is a long term consulting engagement for 12 months. This is a remote role working EST hours. Qualified candidates must live in the continental US and be fully authorized to work without requiring visa sponsorship.

Key Responsibilities:

Product Ownership & Development Delivery:

• Define and champion the product vision, roadmap, and success metrics in alignment with business and operational strategies.

• Translate operational needs into actionable user stories and epics, ensuring clarity of requirements and expected outcomes.

• Collaborate with UX, development, and QA teams to guide solution design and ensure quality, usability, and adoption by frontline teams.

• Facilitate Agile ceremonies (stand-ups, sprint planning, retrospectives, demos) to support delivery and stakeholder alignment, as needed.

• Partner with call center leadership, field operations, and cross-functional stakeholders to identify, evaluate, and prioritize features and enhancements that deliver measurable value.

• Identify and proactively remove blockers or dependencies impacting delivery.

• Maintain and prioritize the product backlog, ensuring it reflects the most critical needs of call center and field operations users.

Requirements & Process Development:

• Analyze, map, and refine current-state and future-state processes (ex. troubleshooting workflows, installation/decommission activities).

• Design and document process flows. Publish into user platforms.

• Gather, document, and validate business requirements directly from call center, field operations and other end users.

• Develop functional and technical specifications to guide development and integration.

User Experience & Adoption:

• Ensure internal tools are intuitive, efficient, and aligned with employee workflows for technical troubleshooting, installations, and field operations.

• Conduct user interviews, feedback sessions, and usability testing with operations teams to validate solutions.

• Create process flow, user documentation and communications to support tool adoption and minimize operational disruption.

Tool Integration & Optimization:

• Oversee integration of tools with applicable internal systems (e.g., ticketing, CRM, network operations platforms) to streamline workflows across the organization.

• Collaborate with IT, engineering, and vendor partners to ensure integrated solutions are developed according to business needs.

• Monitor adoption, performance, and ROI, identifying opportunities for continuous improvement and efficiency gains.

Stakeholder & Communication Management:

• Serve as the primary liaison between business units, development teams, and leadership.

• Facilitate tool demos and stakeholder reviews to communicate vision, progress, and results.

• Deliver clear reporting and updates to support transparency and decision-making.