Senior User Experience Researcher

Senior User Researcher

At Scribd (pronounced "scribbed"), our mission is to spark human curiosity. Join our team as we create a world of stories and knowledge, democratize the exchange of ideas and information, and empower collective expertise through our three products: Everand, Scribd, and Slideshare.

We support a culture where our employees can be real and be bold; where we debate and commit as we embrace plot twists; and where every employee is empowered to take action as we prioritize the customer.

When it comes to workplace structure, we believe in balancing individual flexibility and community connections. It's through our flexible work benefit, Scribd Flex, that employees – in partnership with their manager – can choose the daily work-style that best suits their individual needs. A key tenet of Scribd Flex is our prioritization of intentional in-person moments to build collaboration, culture, and connection. For this reason, occasional in-person attendance is required for all Scribd employees, regardless of their location.

So what are we looking for in new team members? Well, we hire for "GRIT". The textbook definition of GRIT is demonstrating the intersection of passion and perseverance towards long term goals. At Scribd, we are inspired by the potential that this can unlock, and ask each of our employees to pursue a GRIT-ty approach to their work. In a tactical sense, GRIT is also a handy acronym that outlines the standards we hold ourselves and each other to. Here's what that means for you: we're looking for someone who showcases the ability to set and achieve Goals, achieve Results within their job responsibilities, contribute Innovative ideas and solutions, and positively influence the broader Team through collaboration and attitude.

We're looking for a Senior User Researcher to play a critical role in defining the ongoing strategic opportunities for our UGC products. With an emphasis on generative and exploratory research methods, you will be at the helm of continuous evolution and impactful change. Your vision and strategy, grounded in deep user understanding, will chart the course for future innovation.

What you will do:

• Help identify the questions we need to answer to move strategy and execution forward. Your insights and discoveries will help inform company strategy, product experiences, and long-term roadmaps.
• Play a critical role in advocating for and developing the strategic direction of the UGC brands, acting as both a thought leader and a thought contributor with brand and cross-functional team leadership.
• Design, scope, and run user research to fully learn the latent and unmet needs of Scribd and Slideshare users through creative research, spanning generative, iterative, and evaluative methods.
• Assist multiple product managers, designers, and other cross-functional stakeholders with a wide range of research needs, from large and generative to small and tactical.
• Make research findings relevant and impactful through crafted insights, decks, stories, videos, and testimonials–working to ensure team engagement in user research studies, and foster a common knowledge of research output to drive informed decision making.
• Build and implement innovative user research processes to meet our product delivery goals.
• Leverage company-provisioned AI tools to maximize efficiencies in research processes, always maintaining the appropriate level of human oversight necessary for critical research impact.

About you:

• 5+ years of hands-on experience designing and conducting market/product/design research and be able to show how your work has had an impact. Have stories of how your research influenced product roadmaps and strategic initiatives, informed design outcomes, and impacted team processes.
• Confident navigating sometimes ambiguous opportunity spaces to extract key information that will help formulate a clear and compelling path forward.
• Comprehensive knowledge and experience of a range of qualitative UX research approaches and methodologies, as well as quantitative experience for conducting surveys at scale.
• BA/BS+ in Psychology, Social Science or a related field, or equivalent experience
• Proven ability to use human-centered insights to answer business questions.
• Strong collaboration skills and ability to lead cross-functional brainstorming sessions and strategic thought partnership.
• Comfort owning your own slice of the research roadmap and prioritizing your workload to meet shifting priorities.
• Strong presentation skills with a creative and compelling storytelling style.
• Demonstrated capacity to work quickly and handle multiple research studies concurrently.

At Scribd, your base pay is one part of your total compensation package and is determined within a range. Our pay ranges are based on the local cost of labor benchmarks for each specific role, level, and geographic location. San Francisco is our highest geographic market in the United States. In the state of California, the reasonably expected salary range is between $122,500 [minimum salary in our lowest geographic market within California] to $191,000 [maximum salary in our highest geographic market within California].

In the United States, outside of California, the reasonably expected salary range is between $101,000 [minimum salary in our lowest US geographic market outside of California] to $181,000 [maximum salary in our highest US geographic market outside of California].

In Canada, the reasonably expected salary range is between $128,000 CAD[minimum salary in our lowest geographic market] to $169,500 CAD[maximum salary in our highest geographic market].

We carefully consider a wide range of factors when determining compensation, including but not limited to experience; job-related skill sets; relevant education or training; and other business and organizational needs. The salary range listed is for the level at which this job has been scoped. In the event that you are considered for a different level, a higher or lower pay range would apply. This position is also eligible for a competitive equity ownership, and a comprehensive and generous benefits package.

Working at Scribd, Inc.

Are you currently based in a location where Scribd is able to employ you? Employees must have their primary residence in or near one of the following cities. This includes surrounding metro areas or locations within a typical commuting distance:

• United States: Atlanta | Austin | Boston | Dallas | Denver | Chicago | Houston | Jacksonville | Los Angeles | Miami | New York City | Phoenix | Portland | Sacramento | Salt Lake City | San Diego | San Francisco | Seattle | Washington D.C.
• Canada: Ottawa | Toronto | Vancouver
• Mexico: Mexico City

Benefits, Perks, and Wellbeing at Scribd:

• Healthcare Insurance Coverage (Medical/Dental/Vision): 100% paid for employees
• 12 weeks paid parental leave
• Short-term/long-term disability plans
• 401k/RSP matching
• Onboarding stipend for home office peripherals + accessories
• Learning & Development allowance
• Learning & Development programs
• Quarterly stipend for Wellness, WiFi, etc.
• Mental Health support & resources
• Free subscription to the Scribd Inc. suite of products
• Referral Bonuses
• Book Benefit
• Sabbaticals
• Company-wide events
• Team engagement budgets
• Vacation & Personal Days
• Paid Holidays (+ winter break)
• Flexible Sick Time
• Volunteer Day
• Company-wide Employee Resource Groups and programs that foster an inclusive and diverse workplace.
• Access to AI Tools: We provide free access to best-in-class AI tools, empowering you to boost productivity, streamline workflows, and accelerate bold innovation.