Director, Outbound Product Management

Director, Outbound Product Management

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

Job Description

The Team:

The CRM and Industries Workflows business area products transform customer experiences with AI agents, data, and workflows to foster loyalty, boost productivity, and accelerate revenue. Our products, Customer Service Management, Sales and Order Management and Field Service Management, and Industry verticalized solutions, deliver omnichannel customer engagement and operations while uniting the front, middle, and back office teams to sell, fulfill and service through a single AI-powered platform.

The Role:

Outbound Product Managers are key to help us scale as we continue to be one of the fastest-growing business units at ServiceNow. Outbound Product Managers combine a deep understanding of product capabilities, and market and competitive dynamics, with a passion to inform roadmap and help our GTM, partner and customer ecosystem understand the value delivered.

What You Get To Do In This Role:

• Create high-quality enablement content that describes the value of the product innovation with a focus on salesforce automation, and lead-to-cash processes that drive GTM success
• Develop a deep understanding of and document customer use cases and success outcomes to influence the product roadmaps
• Develop best practices assets to drive product adoption by customers and partners
• Become a trusted resource to promote the ServiceNow CRM portfolio including Lead & Opportunity Management, CPQ and Order Management products' vision with industry influencers, strategic partners, and analyst firms.
• Work closely with Inbound Product Management, Product Marketing, Product Success, and Global Partnerships and Alliances to define product strategy, release themes, go-to-market, and customer adoption plans.
• Lead pricing and packaging efforts in close coordination with other BU stakeholders and corporate pricing to optimize market adoption of new products
• Define and execute new product launch strategy with relevant product, marketing, and GTM stakeholders and leadership.
• Lead cross-functional teams to accomplish our goals.

Qualifications

• 15+ years of Product Management or related experience in a customer-facing role
• Strong expertise in shipping commercial software products for Salesforce Automation (SFA) and Lead-to-Cash processes (CRM, CPQ, Order Management, Billing, Contract Lifecycle Management, Revenue Orchestration). Direct experience in CRM, SFA or CPQ domains is required.
• Experience in configuring and shipping enterprise software products is required
• Experience in Development/Functional Consulting functions is a plus
• Very strong written and oral communication skills

Excellent people and management skills to interact with customers, executive staff, colleagues cross-functional teams, and third parties

For positions in this location, we offer a base pay of $217,500 - $380,700, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.