Principal Enterprise Architect - IT Products

Principal Enterprise Architect- IT Products

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

Job Description

We are seeking a Principal ServiceNow ITSX Architect to guide the enterprise platform strategy, architecture, and innovation roadmap for the ServiceNow modules (ITSM, ITOM, ITAM, SPM, App Engine, IRM). This person must bring deep technical expertise in the ServiceNow ecosystem and a strong understanding of ServiceNow modules supporting IT functions.

Key Responsibilities

Architecture Orchestration

• Provide end-to-end architectural guidance across all ServiceNow modules (ITSM, ITOM, ITAM, SPM, App Engine etc.).
• Design for resilience, observability, cost-efficiency, and low-code/no-code governance.
• Guide architecture reviews, technical steering, and innovation prioritization forums.

Platform Strategy & Governance

• Develop and promote the enterprise-wide ServiceNow platform strategy including AI, process automation, and workflow orchestration.
• Define governance models, platform adoption roadmaps, and design standards aligned with business outcomes and technology vision.
• Drive platform maturity through reusable architecture patterns and automated guardrails.
• Executive & Stakeholder Engagement
• Platform, infrastructure, and integration architects with a strong focus on mentorship and capability development.
• Translate complex platform and AI strategies into compelling narratives for executive stakeholders. Partner with product, engineering, security, and operations principals to ensure holistic platform delivery.

Qualifications

Required:

• Experience in leveraging or critically thinking about how to integrate AI into work processes, directives, or problem-solving. This may include using AI-powered tools, automating workflows, exploring AI-derived insights, or exploring AI's potential impact on the function or industry.
• 12+ years of experience in enterprise architecture or platform engineering roles, with 6+ years in ServiceNow.
• Deep understanding of ServiceNow's architecture, extensibility model, and product roadmap.
• Deep understanding of ServiceNow architecture, data models, integration patterns (REST, SOAP, MID Server), and performance optimization techniques.
• Strong knowledge of CMDB design, discovery patterns, and event correlation as part of ITOM implementations.
• Experience with platform governance, customization vs configuration strategy, and technical debt management.
• Strong influence, cross-functional communication, and storytelling abilities.
• Experience managing other architects and technical principals

Preferred:

• ServiceNow Certified Technical Architect (CTA) or equivalent.
• Experience in deploying AI-powered workflows and copilots in enterprise platforms.
• TOGAF, SAFe, or other enterprise architecture certifications.