Senior Outbound Product Manager - Workplace Products

Senior Outbound Product Manager - Workplace Products

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

Job Description

The Workplace Product Management Team focuses on our Workplace Service Delivery and Health & Safety products, which sit within the Core Business Workflows Business Unit at ServiceNow.

ServiceNow is looking for a Staff Outbound Product Manager to join the Workplace Product Management Team. This role reports to the Head of Outbound Product Management for Workplace Products and will work alongside three peers. The Outbound Product Management team drives messaging, adoption, and market fit to ensure a relevant, customer-centric product.

What you get to do in this role:

• Create high-quality enablement content that highlights the value of product innovations and articulates adoption best practices.
• Develop a deep understanding of customer use cases and outcomes to influence product strategy and roadmap in a voice of the customer capacity.
• Partner with Inbound Product Management, Product Marketing, Product Excellence, and other relevant organizations on go-to-market activities, including messaging, pricing & packaging, demo narratives, and more.

Qualifications

To be successful in this role, you have:

• 5+ years of Product Management or related experience.
• Experience in leveraging or critically thinking about how to integrate AI into work processes, strategic direction, or problem-solving. This may include using AI-powered tools, automating workflows, reviewing AI-influenced insights, or exploring AI's potential impact on the function or industry.
• ServiceNow experience and technical acumen.
• A deep understanding of customer use cases.
• Ability to independently work with internal and external stakeholders, such as customers, partners, executives, analysts, and more.
• Strong written and verbal communication skills and the ability to confidently speak to large audiences and create GTM content.
• Experience in leveraging or critically thinking about how to integrate AI into work processes and problem-solving. This may include using AI-powered tools, automating workflows, reviewing AI-influenced insights, or exploring AI's potential impact on the function or industry.

Preferred:

• ServiceNow certifications are a plus.
• Experience in Real Estate, Workplace Services & Experience, and Environmental Health and Safety industries is a plus.
• Experience as a Functional Consultant is a plus.