Sr Inbound Product Manager - Workplace BU

Sr Inbound Product Manager - Workplace BU

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

Job Description

Team: The Workplace BU is focused on employee interaction with workplace resources, space planning, facilities management as well as health & safety in the workplace.

The team behind ServiceNow Workplace Delivery is a dynamic group of innovators, problem-solvers, and collaborators dedicated to revolutionizing the workplace experience. Comprising passionate developers, designers, product managers, and strategists, this team thrives on pushing the boundaries of technology to deliver intuitive, cutting-edge solutions that redefine how organizations manage their workspaces. With a shared vision of empowering businesses leveraging AI to optimize efficiency and enhance employee satisfaction, the team fosters a culture of creativity, and continuous learning. Joining this team means being at the forefront of workplace transformation, working alongside talented individuals who are as excited about shaping the future as you are. If you're eager to make an impact, this is the place to turn your ideas into reality.

What you get to do in this role:

• Lead product strategy that sets us up for success as we look to grow to $10B+ in revenue
• Product & Release Planning
• Communicate product priorities and build consensus
• Assume leadership responsibilities as an accountable owner who is committed to the outcome regardless of the role or organizational boundaries
• Work with multiple teams to guide projects through development and bring high-quality products to life
• Integrate usability studies, research and market analysis into product requirements to enhance user satisfaction
• Communicate complex problems into easily understood requirements and provide solutions
• Develop and deliver multi-mode communications that convey a clear understanding of the needs of different audiences
• Customer & Industry Engagement

Qualifications

To be successful in this role you have:

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
• 5+ years of software product management experience
• Experience with workplace domain areas, such as facility management, real estate, or workplace strategy.
• Familiarity with workplace-related software, including space planning, resource booking, or hybrid work solutions.
• Background in emerging technologies relevant to workplace transformation, such as IoT, AI, or workplace analytics.
• Knowledge of ServiceNow's platform and its capabilities, especially Workplace Service Delivery.
• Proven experience as a product manager, successfully delivering software products from concept to launch.
• Strong skills in defining product requirements, creating roadmaps, and prioritizing features based on customer and business needs.
• Expertise in user research methodologies and translating customer insights into product features.
• Prior experience working with global, enterprise-level customers and understanding their unique challenges and needs.
• Demonstrated ability to work cross-functionally with engineering, design, and business teams in an Agile development environment.
• Excellent analytical skills, with the ability to interpret data, identify trends, and make data-driven decisions.
• Exceptional communication and collaboration abilities, with experience presenting ideas and strategies to stakeholders.
• A passion for solving complex problems and delivering intuitive, impactful solutions.