Sr. Mgr, Change Manager – Finance Product

Sr. Mgr, Change Manager – Finance Product

The Finance Business Product Management Organization is transforming the way business outcomes are achieved by leveraging scale, agility, and efficiency in ServiceNow's internal landscape. As the world around us evolves, so do we. We are redefining leadership with a product mindset, embracing cutting-edge digitization and AI initiatives to position Finance as a competitive differentiator for ServiceNow. Our focus is on delivering seamless next-generation workflows that emphasize operational rigor, enabling us to scale across the enterprise and accelerate ServiceNow's journey to becoming the defining enterprise software company of the 21st century.

We are seeking a strategically minded, action-oriented Change Management Manager to lead and deliver organizational change initiatives across complex, multi-year, cross-functional programs within our Finance Organization. This role is critical to enabling transformation across Finance Segments including Global Sourcing and Procurement, Tax, Treasury, Strategic Finance, and Corporate Accounting.

As a senior change leader, you will spearhead change management strategies, focusing on agile methods, AI and digital transformation. You will use data to understand change impacts and improve adoption, ensuring a human centered employee experience. Responsibilities include agile change plans, digital adoption strategies, data-driven insights, and user-centered interventions. You will champion a user-centered approach to change management, ensuring that employee needs and perspectives are at the forefront of all change initiatives. Design and implement change interventions that enhance the employee experience, fostering a positive and supportive environment during periods of transition.

To be successful in this role you have:

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
• An energetic self-starter with a proven track record for getting things done in high-growth, ambiguous environments.
• An effective communicator, able to convey complex ideas clearly and concisely both verbally and in writing.
• Highly skilled at building trusted relationships and influencing others, especially executive leadership teams.
• A strategic thinker, connect the dots between strategy and operational priorities, and translates strategy into effective execution and tangible outcomes.
• A leader with a customer-first mindset, champions diverse perspectives, and consistently delivers high-impact outcomes.

Qualifications:

• 7+ years of experience in large-scale change management and strategic communications, preferably within global, high-tech, or financial services organizations. Experience with AI transformations is desired.
• Demonstrated success leading change management for complex, multi-stakeholder programs with significant organizational impact in Finance.
• Experience with enterprise planning platforms (e.g., Anaplan), procurement operations (S2P), and finance transformation programs highly preferred.
• Advanced proficiency in communications and training content authoring systems (e.g., SharePoint, ServiceNow, LumApps, Degreed, Loom) and collaboration/productivity tools (Google, Microsoft, Slack).
• Experience with digital content creation (infographics, video editing) and multimedia/graphics tools (Adobe Captivate, Articulate Storyline 360, Camtasia, Adobe Creative Cloud).
• PMP, Agile, Six Sigma, and/or change management certifications (e.g., Prosci) desired.
• Bachelor's degree in business, Marketing, Communications, or equivalent experience required.
• Superior interpersonal and communication skills, with the ability to connect, influence, and collaborate with diverse stakeholders from front-line employees to executive leadership.
• Proactive, self-directed, and action-oriented with a strong sense of ownership and accountability.
• Culturally aware, with experience communicating effectively with a global audience.
• Highly proficient in Microsoft applications (Word, PowerPoint, Excel, Outlook), particularly skilled in PowerPoint presentations.
• Experience with analytics, support metrics, and KPIs.
• Familiarity with enterprise software/SaaS industry is highly desirable.