Staff Inbound Product Manager - Platform Security

Staff Inbound Product Manager - Platform Security

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

Job Description

As a Product Manager on the Authentication team at ServiceNow, you'll shape how every single customer securely accesses our platform — from Fortune 500 enterprises to public sector organizations. You'll own products at the heart of our security foundation, including login, MFA, SSO, and zero trust access, influencing billions of secure transactions globally. This is a high-visibility role where your work will directly enhance trust, usability, and compliance across our ecosystem. You'll join a collaborative, mission-driven team that thrives on solving complex security challenges at scale. If you're passionate about building secure, user-friendly authentication experiences that matter, this is your platform to make a global impact.

What you get to do in this role:

• As the Product Manager for the Authentication team, you will handle dynamic and constantly evolving authentication use cases powered by the ServiceNow platform, serving various identity types including Workforce Identity, Customer Identity, AI Agents, and more.
• You will define and drive the roadmap for core authentication capabilities like login, SSO, MFA, and adaptive authentication.
• You'll collaborate closely with engineering, design, QE, and documentation teams to deliver secure, seamless user experiences.
• You'll gather requirements, prioritize features, and ensure timely execution.
• You'll analyze customer feedback, usage data, and security trends to make informed decisions.
• Cross-functional alignment and clarity in execution will be central to your day-to-day.
• Assume leadership responsibilities as an accountable owner who is committed to the outcome regardless of the role or organizational boundaries
• Work with multiple teams to guide projects through development and bring high-quality products to life
• Integrate usability studies, research and market analysis into product requirements to enhance user satisfaction
• Communicate complex problems into easily understood requirements and provide solutions
• Develop multi-mode communications that convey a clear understanding of the needs of different audiences

Qualifications

To be successful in this role you have:

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
• Proven experience of 9+ years in Identity and Access Management (IAM) or platform security, with hands-on involvement in authentication protocols such as SAML, OIDC, MFA, or certificate-based auth.
• Strong product execution skills — able to define product requirements, write user stories, and work closely with engineering and design to deliver features from concept to launch.
• Customer-centric mindset with technical acumen — able to understand developer and enterprise admin needs, translate them into product requirements, and collaborate effectively with cross-functional teams.
• Clear and concise communication — skilled at conveying product vision, strategy, and priorities to both technical and non-technical stakeholders.
• Experience working on zero trust security models or adaptive authentication systems.
• Familiarity with compliance frameworks (e.g., NIST, SOC 2, ISO 27001) and how they influence authentication design.
• Prior experience in a SaaS or enterprise platform environment, especially involving developer-facing products or APIs.
• Strong prioritization skills and the discipline to focus on high impact activities
• Experience defining and capturing product requirements and transforming them into a product roadmap
• Deep curiosity about customer needs, along with building customer relationships and delivering customer-centric solutions