Staff Inbound Product Manager

Staff Inbound Product Manager

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

Job Description

We are seeking a highly skilled and experienced Principal Product Manager with a focus on Data and Analytics to join our talented team. As the Principal Product Manager, you will play a pivotal role in shaping and driving the strategic vision for our Data and Analytics product portfolio. You will collaborate closely with cross-functional teams, leveraging your expertise to deliver innovative solutions that address the ever-changing challenges and opportunities in the Data and Analytics landscape. Data is of critical importance for success of AI projects and your work will drive the creation of adoption of data driven insight to action AI solutions in different domains.

What you get to do in this role:

• Lead the strategy, product definition, roadmap, execution, and overall success of Data and Analytics focused apps across different functional domains.
• Lead and facilitate engagement with customers and field teams in the planning of the product roadmap, as well as prioritize features based on their input.
• Effectively manage the roadmap, ensuring consensus and coordinating with a team of engineers and designers to deliver high-quality user experiences on schedule.
• Generate compelling, market-validated use cases and spearhead ideation sessions.
• Clearly articulate the value proposition at various levels, tailoring the message for different audience types such as customers, partners, decision-makers, business professionals, sales teams, and industry analysts.
• Drive product launch activities in collaboration with product, field, and marketing teams across ServiceNow.
• Maintain a proactive research stance, staying abreast of changes in market needs and the competitive landscape to influence product direction and provide support to the sales organization.
• Establish measurable business and technical metrics, defining success criteria for your product, and actively monitor progress against the set roadmap to achieve these objectives.
• Serve as the voice of the customer, offering a valuable business perspective on the product's value proposition.

Qualifications

To be successful in this role you have:

• Experience working with Data and Analytics apps or platforms, 8+ years of overall experience and 5+ years in Product Management
• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
• Experience with enterprise software, services and business models – including direct interaction with customers and partners.
• Experience developing customer-centric product strategy and aligning that with long-term company growth objectives.
• Strong prioritization skills and the discipline to focus on high impact activities
• Excellent analytical, collaboration, verbal, and written skills.
• Capable of influencing, interacting, and collaborating with senior business leaders as well as engineering and design teams.
• Solid project management skills with the ability to work in a fast-paced, team environment and provide consistent, high-quality output on several concurrent projects.
• Self-motivated and team-oriented; able to work autonomously and effectively as part of a geographically dispersed team.
• Technical aptitude to self-validate solution approaches, assess initial feasibility, and drive discussions with architects and engineers.

Desired skills:

• Proven experience as a Product Manager, with a focus on analytic apps and products.
• Strong understanding of multiple industries and functional domains and the potential value of analytic apps for those industries and domains
• Strong technical understanding of common data and analytics constructs such as semantic models, metrics and KPIs and action frameworks
• Prior experience with agile development methodologies.
• Prior Experience building SaaS products.
• Prior knowledge of ServiceNow platform or apps in a plus