Staff Inbound Product Manager - AI Platform

Staff Inbound Product Manager - AI Platform

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

Job Description

About Team: The AI Admin Experiences team is the frontrunner for developing and delivering on the promise of AI through objective-based, intuitive, and simple configuration experiences.

What You Get To Do In This Role:

• Handling product vision/strategy for assigned products while staying on top of latest research around LLM/GenAI and how it is implemented successfully at scale.
• Build and deliver next generation user experiences where stagnant or rigid configuration and setup meets AI-centric objective-based experiences.
• Maintain product roadmap and execution of bringing products to life or executing on taking existing products to the next level.
• Collaborating with design, research, engineering and other product teams to iterate on drive products and features improve the lives of our customers.
• Communicate complex problems into easily understood requirements and provide solutions
• Develop multi-mode communications that convey a clear understanding of the needs of different audiences
• Lead the promoting of efforts across different groups of team members, along with the ability to influence inside and outside of your team.

Qualifications

To be successful in this role you have:

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
• 8+ years of software product management experience
• LLM/Generative AI experience specifically in practical implementation for user productivity and enhanced customer efficiency
• Strong software PM experience driving legacy and innovative product initiatives from inception to release and beyond, specifically the transition from traditional AI to Generative AI use cases
• Ability to create, maintain, and advocate in relationships and designed alliances with all accountable parties in Engg, QE, Design, Research, and other key stakeholders to drive execution in a whirlwind of competing priorities.
• Strong prioritization skills and the discipline to focus on high impact activities
• Experience defining and capturing product requirements and transforming them into a product roadmap
• Deep curiosity about customer needs and a track record in building customer relationships and delivering customer-centric solutions
• Drive solution development through big-picture solution development
• Ability to serve as a team lead and coach employees at lower levels