Marketing & Customer Experience Coordinator

Marketing & Customer Experience Coordinator

SERVPRO of Brunswick is seeking a driven and organized Marketing & Customer Experience Coordinator to support marketing initiatives across three franchise locations while serving as a key point of contact for residential restoration clients. This dual-function role is ideal for a detail-oriented professional who thrives in a fast-paced environment and is equally comfortable crafting compelling content and communicating with customers during what are often stressful situations.

Key Responsibilities

Marketing & Brand Management

• Develop and execute social media content across platforms (Facebook, Instagram, LinkedIn, Google Business, and TikTok) for three franchise locations
• Maintain consistent brand voice and visual standards aligned with both SERVPRO corporate guidelines
• Create content calendars, campaigns, and promotional materials to support lead generation and community engagement
• Monitor analytics and report on social media performance, engagement, and reach
• Coordinate with franchise owner to align marketing efforts with operational capacity and seasonal demand
• Support local SEO efforts, Google Business Profile management, and online reputation monitoring

Customer Communications & Job Liaison

• Serve as the primary point of contact for residential restoration clients throughout the duration of their job
• Provide daily status updates to homeowners regarding job progress, crew scheduling, and next steps
• Ensure a high level of empathy, professionalism, and clarity in all customer interactions
• Coordinate internally with production teams to gather accurate job status information
• Document customer communications and escalate concerns to the appropriate team member promptly
• Collect post-job customer feedback and assist with follow-up satisfaction outreach

Qualifications

Required

• 2+ years of experience in marketing, communications, or a customer-facing coordination role
• Proficiency with social media platforms and content creation tools (Canva, & Meta Business Suite)
• Exceptional written and verbal communication skills
• Strong organizational skills with the ability to manage multiple priorities simultaneously
• Reliable, self-motivated, and able to work independently with minimal supervision

Preferred

• Experience in the restoration, construction, insurance, or home services industry
• Familiarity with CRM or job management platforms
• Experience managing social media or marketing for multiple locations or brands
• Background in client-facing project communication

Compensation: $40,000.00 per year