Marketing Development Representative

Marketing Development Representative

ShipMonk is the world's largest 3PL for high-growth e-commerce and DTC brands. Since our inception in 2014, we've operated with a singular guiding principle: to help small and medium-sized e-commerce businesses scale by offering technology-driven fulfillment solutions that enable business founders to devote more time to the things that matter most in their businesses. Put simply, ShipMonk helps e-commerce companies stress less and grow more. Headquartered in Fort Lauderdale, FL, ShipMonk has more than 2,500 employees across facilities in Fort Lauderdale, FL, Pittston, PA, Los Angeles, CA, Bay Shore, NY, Las Vegas, NV, Louisville, KY, Fort Worth, TX, Mississauga, Ontario, Canada, Tecate, Mexico, the United Kingdom, and Prague, Czech Republic.

About The Role

ShipMonk is seeking a motivated and enthusiastic Entry Level Marketing Development Representative to join our growing Marketing Team. In this pivotal role, you will be the first point of contact for potential customers, playing a crucial part in our lead qualification process. You will engage with inbound inquiries via phone, email, website, and live chat, identifying strong fits for ShipMonk's services and setting the stage for our Account Executive team. This is an excellent opportunity for recent college graduates with a passion for building relationships and contributing to a dynamic, fast-paced environment. No prior sales experience is required – we'll provide the training and support you need to succeed!

What Will You Be Doing?

Lead Qualification & Initial Engagement:

• Serve as the initial point of contact for inbound leads generated through various channels (phone, email, website, live chat).
• Engage with prospective customers to understand their business needs and challenges.
• Evaluate the fit between the prospect's requirements and ShipMonk's service offerings.
• Clearly and concisely communicate ShipMonk's value proposition and key differentiators.

Sales Process Support:

• Accurately and efficiently input and maintain lead information and activity details in Salesforce.
• Track all interactions, including call outcomes, follow-up tasks, and relevant notes.
• Schedule qualified meetings and product demonstrations for Account Executives.
• Ensure timely and effective follow-up with prospects to nurture relationships.

Performance & Development:

• Meet and exceed key performance indicators (KPIs) related to call volume, qualified opportunities, and meeting/demo appointments set.
• Maintain a strong understanding of ShipMonk's services, pricing, and competitive landscape.
• Actively participate in training and coaching sessions to continuously improve sales skills and product knowledge.
• Develop the necessary skills and understanding to progress into future closing roles within the sales organization.

Customer Relationship Management:

• Provide a positive and professional first impression of ShipMonk to all potential customers.
• Build rapport and establish trust with prospects through effective communication.
• Strive to create a welcoming and helpful experience for everyone who interacts with ShipMonk.

What Are We Looking For?

Communication & Interpersonal Skills: You possess exceptional verbal and written communication skills, enabling you to articulate information clearly and persuasively. You are a natural connector who enjoys building relationships.

Learning Agility: You have a strong desire to learn and quickly grasp new information, processes, and technologies. You are receptive to feedback and eager to develop your sales acumen.

Organizational Prowess: You are highly organized, detail-oriented, and capable of managing multiple tasks efficiently in a fast-paced environment.

Drive & Initiative: You are self-motivated, possess a strong work ethic, and are driven to achieve and exceed goals. You have a proactive approach and a "get it done" attitude.

Team Player: You are a collaborative and supportive team member who contributes positively to the overall success of the sales organization.

Technical Aptitude: You are comfortable learning and utilizing new software and tools, including CRM systems (Salesforce experience is a plus).

Customer Focus: You are passionate about providing excellent customer experiences and understanding customer needs.

Adaptability: You can adapt to changing situations and priorities with a positive and flexible mindset.

Requirements

Recent college graduates are encouraged to apply.

No prior sales experience is required; however, any customer-facing experience (e.g., retail, hospitality, customer service) is a plus.

Excellent verbal communication and active listening skills.

Strong written communication skills for effective email and chat interactions.

Proficiency in basic computer applications.

Ability to learn and effectively use CRM software (like Salesforce).

A positive attitude, a strong work ethic, and a desire to succeed in a sales environment.

Work At ShipMonk: Perks That Pack a Punch!

• The base salary for this position is $45,000.
• Work Schedule & Location: 9 am - 6 pm, ET at the ShipMonk headquarters, 201 NW 22nd Ave, Suite 100, Fort Lauderdale, FL 33311. In the office on Monday, Tuesday, and Thursday. Work from home on Wednesday and Friday.
• PTO: Take control of your work-life balance with paid time off.
• Paid Holidays: Enjoy 9 paid holidays throughout the year in the US.
• 401k Matching: We invest in your future with a generous 401k match.
• Merit Reviews: Get rewarded for your hard work and dedication.
• Company Events: Work hard, and play hard with regular team-building events.
• Awesome Office Space: Enjoy our modern HQ in Fort Lauderdale, complete with a fitness center.
• Referral Program: Get rewarded for helping us find amazing talent.
• Inclusive Culture: Be yourself and thrive in our casual and upbeat environment.
• Health Benefits: We offer comprehensive health, vision, and dental insurance options to keep you feeling your best.

ShipMonk is an equal-opportunity employer. We value diversity and do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.