Analyst, Growth Insights

Analyst, Growth Insights

Join the team that supports the teams. At Mission Pet Health's Home Office in Birmingham, AL, our purpose is to provide world-class support to our network of 850+ animal hospitals nationwide. We manage the business side of veterinary medicine—from Finance and HR to IT and Marketing—so our 20,000+ hospital teammates can focus on what they do best: providing exceptional care to pets and their families.

We are a veterinarian-led, people-focused, and pet-obsessed organization, founded on the belief that local practices thrive with autonomy and excellent support. Our award-winning culture is powered by our WAG values: Work Together, Amaze, and Grow. This philosophy has helped us be recognized by Newsweek as the #1 Most Loved Workplace in Healthcare and #11 in America for 2024.

What’s in it for you at our Home Office? When you join our team, you’re not just starting a job; you’re building a career with a tangible, lasting impact. You can expect:

• Unparalleled opportunities for personal and professional development.
• Industry-leading benefits in a culture where your well-being comes first.
• The chance to apply your expertise to support the future of veterinary care on a national scale.

We’re on a mission to be the greatest veterinary company in the world, and that mission is anchored by the incredible talent in our Home Office. If you're ready to make a difference for thousands of veterinary professionals and countless pets, we’d love for you to be a part of it!

Join a rapidly growing, $3.0B+ revenue business (nearly 100x growth in the past ten years) organization as an Analyst, Growth Insights - a key role driving data-backed marketing strategy across the customer lifecycle. In this highly collaborative position, you’ll work with growth and field teams to evaluate performance, optimize campaigns, and directly influence core growth levers: Customer Acquisition, Retention, and Revenue Expansion. Your insights will power smarter segmentation, more effective engagement, and stronger commercial outcomes across both digital and field marketing channels. From uncovering behavioral trends to refining go-to-market strategies, you’ll play a pivotal role in shaping how we attract, retain, and grow our customer base at scale.

Role Competencies:

• Collaboration
  • Acts on individual responsibilities, objectives, and performance expectations in support of team goals
  • Leveraging individual skills and expertise to support the team in problem solving, decision making, and continuous improvement
  • Offers and seeks feedback on opportunities that will improve skills and efficiency for themselves and their teammates
  • Demonstrates a sense of commitment and support to direct teammates and the larger Mission team
• Communication
  • Demonstrates consistent, effective communication with internal and external clients, teammates and other departments, written and verbal
  • Establishes rapport, build and maintains effective working relationships
  • Practices attentive and active listening
  • Gives and receives feedback timely and appropriately
• Problem-Solving
  • Demonstrates strong operational understanding of departmental functions and goals
  • Champions innovative ideas for continuous improvement
  • Demonstrates the functional and technical knowledge needed for their role
  • Makes decisions by using a combination of analysis, experience and judgment and an understanding of department and organizational impacts
• Continuous Improvement
  • Meets agreed upon individual and team goals and objectives
  • Understands how the team’s priorities align with company goals
  • Provides key information about their unique responsibilities in support of the formulation of strategies, tactics and deadlines
  • Continuously examines personal effectiveness and seeks to make improvements as needed
• WAG Values
  • Leads with respect, integrity, and accountability
  • Treats others with empathy and respect
  • Exemplifies and role models behavior associated with WAG values
  • Partners with team to focus on solutions
  • Finds a way to say yes

Role Specific Tasks:

• Consolidate and analyze first- and third-party data to create accurate, insightful, and actionable reports for home office and leadership teams
• Goes beyond the data to deliver thoughtful observations, recommendations, and next-step suggestions that align with broader product strategies and organizational goals
• Comfortable handling ad hoc analysis requests with speed and precision, using data to answer key business questions and support real-time decision-making
• Demonstrates strong communication skills in presenting data-driven insights clearly and concisely to leadership audiences, with a focus on impact and outcomes
• Works closely with growth, marketing, and related home office teams to ensure reporting and analytics efforts are aligned with team needs and company roadmaps, fostering a high degree of collaboration and responsiveness
• Maintains a strong commitment to consistency, data integrity, and reporting accuracy, with rigorous quality checks and attention to detail in all deliverables

Required Education and Experience:

• Bachelor's degree in Marketing, Data Analytics, Business, Economics, Statistics or Information Science required (Graduate degree, preferred)
• 1 - 3 years of similar work experience, preferably in tech, healthcare or retail
• Self-starter with strong analytical skills including the ability to interpret data, question the results, generate insights and construct solutions
• Excellent project management and organizational skills with strong attention to detail to handle multiple priorities and hospital plans concurrently
• Outstanding documented skills in Excel, proficiency in VBA, SQL, R or other coding platforms preferred
• Outstanding presentation, reporting and communication skills

Compensation will depend upon years of experience and talent level.

Benefits

Work with an organization recognized as #1 in Healthcare by Newsweek’s Most Loved Workplaces in 2024.

• Online discount platform
• Collaborative team of people who live out our WAG values (work together, amaze, grow)
• Competitive salary
• Health, dental + vision insurance
• 401K with a company match
• Life insurance, short-term disability, and telemedicine
• Upward mobility and growth opportunities
• Generous paid time off and company-wide holidays
• Discounted veterinary care for your four-legged family members