Technology Analyst 2 (product Management) (eightfold) - Remote Eligible

Technology Analyst 2 (Product Management)

Under the direction of the Information Technology Architect 2, SG-27, the Technology Analyst 2 (Product Management), SG-25, will be responsible for designing, overseeing the implementation and enhancement of secure and efficient customer information technology (IT) products and services to meet client agency business needs. The position will collaborate with business managers and IT professionals to understand business requirements and leverage existing IT products and services to help client agencies enhance their interactions with customers. It will analyze business processes and customer interactions to identify areas of improvement and suggest suitable ITS product and service solutions. This position may directly supervise a team of Technology Analyst 1's (Product Management), SG-23).

Specific duties shall include, but are not limited to:

• Understand the business needs and processes of the organization.
• Identify opportunities to improve existing ITS products and services.
• Analyze and interpret data to understand customer behavior and expectations.
• Collaborate with technical teams to customize and configure IT products to meet business requirements.
• Train users in the organization on how to effectively use IT products and services.
• Create and maintain documentation on ITS processes, policies, application configuration and help related materials.
• Perform regular audits and quality assurance tests to ensure the functionality and efficiency of ITS products and services.
• Assist in the resolution of IT product and service issues, and coordinate with IT departments or vendors when needed.
• Monitor the effectiveness of product and service strategies, adjusting as necessary.
• This position may perform the full range of supervisory duties.

Minimum Qualifications:

Six (6) years of information technology experience, two (2) years of which must be within the discipline of product management.

Substitutions:

Associate's degree with 15 semester credit hours in computer science or a related field substitutes for one year of general information technology experience. Candidates in a bachelor's degree program with at least 15 semester credit hours in computer science or a related field can substitute for one year of general information technology experience. Bachelor's degree in any field including or supplemented by fifteen (15) semester credit hours in computer science or a related field substitutes for three years substitutes for three (3) years of general information technology experience. Bachelor's degree in any field substitutes for two (2) years of general information technology experience. Master's degree or higher in computer science or related field substitutes for one year of general information technology experience.

Preferred Experience:

Minimum of five (5) years of IT experience on eightfold products or similar cloud-based systems.

Additional Comments:

ITS will not offer permanent employment to any candidate unless the candidate provides documentation that they are authorized to accept work in the United States on a permanent basis. It is the policy of ITS not to hire F1 or H1 visa holders for permanent employment or to sponsor non-immigrant aliens for temporary work authorization visas or for permanent residence.

Some positions may require fingerprinting. Some positions may require up to 25% travel and/or lifting up to 50 lbs. Some positions are pending Civil Service approval. Details of position(s) will be described further if you are selected for an interview.

If eligible, positions located in New York City will receive an additional $3,400 downstate adjustment location pay with regular annual salary. Positions located in the Mid-Hudson will receive an additional $1,650 adjustment location pay.

Benefits of Working for NYS Generous benefits package, worth 65% of salary, including:

Holiday & Paid Time Off

Thirteen (13) paid holidays annually Up to Thirteen (13) days of paid vacation leave annually Up to Five (5) days of paid personal leave annually Up to Thirteen (13) days of paid sick leave annually for PEF. Up to three (3) days of professional leave annually to participate in professional development

Health Care Benefits

Eligible employees and dependents can pick from a variety of affordable health insurance programs Family dental and vision benefits at no additional cost

Additional Benefits

New York State Employees' Retirement System (ERS) Membership NYS Deferred Compensation Access to NY 529 and NY ABLE College Savings Programs, as well as U.S. Savings Bonds Public Service Loan Forgiveness (PSLF) And many more.

The Office of Information Technology Services is an equal opportunity employer, and we recognize that diversity in our workforce is critical to fulfilling our mission. We encourage all individuals with disabilities to apply.