Technology Analyst 2 (product Management) - 10649 / 10650

Technology Analyst 2 (Product Management)

Under the direction of the Assistant Director of Information Technology Technical Services 1, M-4, the Technology Analyst 2 (Product Management), SG-25, will be responsible for designing and overseeing the implementation and enhancement of secure and efficient customer IT products and services to meet client agency business needs. The position will collaborate with business managers and IT professionals to understand business requirements and leverage existing IT products and services to help client agencies enhance their interactions with customers. It will analyze business processes and customer interactions to identify areas of improvement and suggest suitable ITS product and service solutions.

Specific duties will include, but are not limited to the following:

• Understand the business needs and processes of the organization.
• Identify opportunities to improve existing ITS products and services.
• Analyze and interpret data to understand customer behavior and expectations.
• Collaborate with technical teams to customize and configure IT products to meet business requirements.
• Train users in the organization on how to effectively use IT products and services.
• Create and maintain documentation on ITS processes, policies, application configuration and help related materials.
• Perform regular audits and quality assurance tests to ensure the functionality and efficiency of ITS products and services.
• Assist in the resolution of IT product and service issues, and coordinate with IT departments or vendors when needed.
• Monitor the effectiveness of product and service strategies, adjusting as necessary.
• Perform the full range of supervisory duties as applicable.

Minimum Qualifications:

Six (6) years of information technology experience, two (2) years of which must be within the discipline of product management.

Preferred Qualifications:

3+ years of experience with Microsoft Dynamics Power Platform (Power Apps, Power Automate, Power BI).

Additional Comments:

ITS will not offer permanent employment to any candidate unless the candidate provides documentation that they are authorized to accept work in the United States on a permanent basis. It is the policy of ITS not to hire F1 or H1 visa holders for permanent employment or to sponsor non-immigrant aliens for temporary work authorization visas or for permanent residence. Some positions may require fingerprinting. Some positions may require up to 25% travel and/or lifting up to 50 lbs. Some positions are pending Civil Service approval. Details of position(s) will be described further if you are selected for an interview. If eligible, positions located in New York City will receive an additional $3,400 downstate adjustment location pay with regular annual salary. Positions located in the Mid-Hudson will receive an additional $1,650 adjustment location pay. Benefits of Working for NYS Generous benefits package, worth 65% of salary, including: Holiday & Paid Time Off, Health Care Benefits, Additional Benefits. The Office of Information Technology Services is an equal opportunity employer, and we recognize that diversity in our workforce is critical to fulfilling our mission. We encourage all individuals with disabilities to apply.