Technology Analyst 2 (product Management) - SP12 - Remote Eligible

Technology Analyst 2 (Product Management)

Under the direction of the Information Technology Architect 2, the Technology Analyst 2 (Product Management) will be responsible for designing, overseeing the implementation and enhancement of secure and efficient customer IT products and services to meet client agency business needs. The position will collaborate with business managers and IT professionals to understand business requirements and leverage existing IT products and services to help client agencies enhance their interactions with customers. It will analyze business processes and customer interactions to identify areas of improvement and suggest suitable ITS product and service solutions. This position may directly supervise a team of Technology Analyst 1's (Product Management).

Duties include, but are not limited to, the following:

• Understand the business needs and processes of the organization.
• Identify opportunities to improve existing ITS products and services.
• Analyze and interpret data to understand customer behavior and expectations.
• Collaborate with technical teams to customize and configure IT products to meet business requirements.
• Train users in the organization on how to effectively use IT products and services.
• Create and maintain documentation on ITS processes, policies, application configuration and help related materials.
• Perform regular audits and quality assurance tests to ensure the functionality and efficiency of ITS products and services.
• Assist in the resolution of IT product and service issues, and coordinate with IT departments or vendors when needed.
• Monitor the effectiveness of product and service strategies, adjusting as necessary.
• This position may perform the full range of supervisory duties.

The minimum qualifications required for this vacancy are:

• Six (6) years of information technology experience, two (2) years of which must be within the discipline of product management.
• Substitutions are available for education and experience.

Preferred qualifications include:

• Relevant technology analyst certification, including but not limited to: Certified Business Analysis Professional (CBAP), Project Management Professional (PMP).
• Familiarity with data analysis tools like SQL, Excel, or other BI tools.
• Strong analytical and other skills like data analytics, business process modeling, data mining, and database management.
• Excellent communication skills.
• Project management skills.
• Customer service skills.
• Technical writing skills.
• Ability to work collaboratively with teams across the organization.
• Understanding of business processes and strategies.

Please note:

• Appointment to this position and continued employment with the agency is contingent upon obtaining and/or maintaining New York State residency within six months of hiring.
• Appointment to this position is not final until all agency approvals have been granted.
• ITS will not offer permanent employment to any candidate unless the candidate provides documentation that they are authorized to accept work in the United States on a permanent basis.
• Some positions may require fingerprinting, up to 25% travel and/or lifting up to 50 lbs.
• Positions located in New York City will receive an additional $3,400 downstate adjustment location pay with regular annual salary. Positions located in the Mid-Hudson will receive an additional $1,650 adjustment location pay.
• Benefits of Working for NYS include a generous benefits package, worth 65% of salary, including holiday & paid time off, health care benefits, and additional benefits.
• The Office of Information Technology Services is an equal opportunity employer, and we recognize that diversity in our workforce is critical to fulfilling our mission.