Junior Product Operations Associate

Junior Product Operations Associate

StubHub is on a mission to redefine the live event experience on a global scale. Whether someone is looking to attend their first event or their hundredth, we're here to delight them all the way from the moment they start looking for a ticket until they step through the gate. The same goes for our sellers. From fans selling a single ticket to the promoters of a worldwide stadium tour, we want StubHub to be the safest, most convenient way to offer a ticket to the millions of fans who browse our platform around the world.

The Junior / Product Operations Associate plays a critical role in strengthening the operational backbone behind StubHub's product and customer-facing workflows. You'll be the person who sees problems early, connects dots across teams, and helps ensure our tools and processes run smoothly at scale. In this role, you'll triage issues, analyze data, validate new features, and drive meaningful improvements that make life easier for both our internal teams and our customers. If you're someone who loves digging into ambiguity, thrives in cross-functional environments, and wants to build (or expand) a career in Product Operations, this role gives you the runway and ownership to do it.

This full-time position may require weekend, holiday, daytime, and/or evening hours. Shift is M-F, 9-5:30PM.

This role will begin as in-office 5 days per week for the first 3-6 months and then will shift to in-office 3 days per week to ensure cross-functional collaboration.

What You Will Do

• Triage and route issues across website, tooling, and internal workflows to ensure fast, accurate resolution by the right owners.
• Improve triage workflows by identifying opportunities to simplify, automate, or reduce friction.
• Support key product and operational workstreams, from feature validation to workflow refinement.
• Conduct testing by validating new features, reproducing bugs, and providing structured feedback to Product and Engineering.
• Identify user pain points and recommend actionable improvements in partnership with cross-functional teams.
• Analyze data using SQL, Kusto, or similar tools to uncover root causes, quantify impact, and inform strategic decisions.
• Present insights clearly to stakeholders, ensuring the "why" behind issues and recommendations is understood.
• Optimize processes by auditing workflows, surfacing recurring issues, and helping implement durable, scalable fixes.
• Collaborate across Engineering, Product, CS, and Analytics to ensure alignment, follow-through, and continuous improvement.
• Support cross-team initiatives and tool rollouts that enhance internal efficiency and user experience.

What You Have Done

• Worked 2–4 years in Operations, Product Operations, Technical Support, or a similar function.
• Supported issue triage, user support, or troubleshooting workflows.
• Used SQL, Snowflake, Kusto, or similar tools — or demonstrated the ability to learn analytical tools quickly.
• Participated in QA, feature validation, or structured testing activities.
• Identified process gaps or recurring issues and helped shape improvements.
• Delivered clear, concise communication to both technical and non-technical partners.
• Contributed to cross-functional initiatives and worked effectively with Product, Engineering, or CS teams.

Who You Are

• A curious, proactive problem-solver who loves digging into ambiguous issues.
• Analytical by nature — you rely on data to understand problems and support recommendations.
• Detail-oriented and organized, with a strong sense of ownership.
• Comfortable collaborating across teams and balancing multiple priorities.
• Calm under pressure, adaptable, and energized by continuous improvement.
• Someone who advocates for internal users and cares deeply about improving their experience.
• Excited to grow your career in Product Operations and expand your technical and analytical toolkit.

What We Offer:

• Accelerated Growth Environment: Immerse yourself in an environment designed for swift skill and knowledge enhancement, where you can scale your career.
• Top Tier Compensation Package: Enjoy a rewarding compensation package that includes premier benefits, aligning with our commitment to recognizing and valuing your contributions.
• Paid Time Off: Generous Paid Time Off, allowing you to manage your schedule and recharge as needed.
• Comprehensive Benefits Package: Prioritize your well-being with a comprehensive benefits package featuring 401k and premium Health, Vision, and Dental Insurance options.

Salary Range $52,000 - $57,200 USD

StubHub is the world's leading marketplace to buy and sell tickets to any live event, anywhere. Through StubHub in North America and viagogo, our international platform, we service customers in 195 countries in 33 languages and 49 available currencies. With more than 300 million tickets available annually on our platform to events around the world -- from sports to music, comedy to dance, festivals to theater -- StubHub offers the safest, most convenient way to buy or sell tickets to the most memorable live experiences. Come join our team for a front-row seat to the action.

We are an equal opportunity employer and value diversity on our team. We do not discriminate on the basis of race, color, religion, sex, national origin, gender, sexual orientation, age, disability, veteran status, or any other legally protected status.