Senior Manager, Product & Technology Communications

Senior Manager, Product & Technology Communications

StubHub is on a mission to redefine the live event experience on a global scale. Whether someone is looking to attend their first event or their hundredth, we're here to delight them all the way from the moment they start looking for a ticket until they step through the gate. The same goes for our sellers. From fans selling a single ticket to the promoters of a worldwide stadium tour, we want StubHub to be the safest, most convenient way to offer a ticket to the millions of fans who browse our platform around the world.

StubHub, the world's leading ticket marketplace, is seeking a dynamic, strategic, and innovative leader to join our team as Senior Manager, Product & Tech Communications for StubHub in North America. In this pivotal role, you will drive StubHub's external communications strategy across traditional media, digital platforms, and social media channels, enhancing brand visibility, managing reputation, and effectively promoting our consumer products and experiences globally.

Location: Hybrid (3 days in office/2 days remote) – New York, NY or Santa Monica, CA

What You'll Do:

• Develop and execute strategic communication plans to build brand awareness, enhance reputation, and support product launches and company initiatives at StubHub.
• Oversee consumer media relations, fostering and maintaining relationships with top-tier media outlets and influential figures to secure impactful coverage.
• Direct product communications, collaborating closely with the product team to craft compelling narratives and messaging for new and existing products.
• Manage crisis communications proactively, addressing challenges effectively to maintain consumer trust and uphold StubHub's brand integrity.
• Mentor and develop a high-performing communications team, fostering a culture of creativity, accountability, and professional development.

Who You Are:

• Bachelor's degree in Communications, Journalism, Public Relations, Marketing, or a related field; Master's degree preferred.
• Minimum of 10+ years of relevant experience in consumer media, social media, or product communications, with at least 5 years in a leadership capacity.
• Proven track record of developing and executing successful media, social media campaigns, and product communication strategies, preferably within consumer technology sector.
• Exceptional media relations skills, with an established network in consumer-focused media.
• Strong understanding of digital media trends, social media platforms, analytics, and emerging technologies.
• Excellent written, verbal, and interpersonal communication skills.
• Proven ability to lead and inspire teams, manage multiple projects simultaneously, and thrive in a fast-paced environment.

What We Offer:

• Accelerated Growth Environment: Immerse yourself in an environment designed for swift skill and knowledge enhancement, where you have the autonomy to lead experiments and tests on a massive scale.
• Top Tier Compensation Package: Enjoy a rewarding compensation package that includes enticing stock incentives, aligning with our commitment to recognizing and valuing your contributions.
• Flexible Time Off: Embrace a healthy work-life balance with unlimited Flex Time Off, providing you the flexibility to manage your schedule and recharge as needed.
• Comprehensive Benefits Package: Prioritize your well-being with a comprehensive benefits package, featuring 401k, and premium Health, Vision, and Dental Insurance options.

The anticipated gross base pay range is below for this role. Actual compensation will vary depending on factors such as a candidate's qualifications, skills, experience, and competencies. Base annual salary is one component of StubHub's total compensation and competitive benefits package, which includes equity, 401(k), paid time off, paid parental leave, and comprehensive health benefits.

Salary Range: $200,000 - $220,000 USD

About Us

StubHub is the world's leading marketplace to buy and sell tickets to any live event, anywhere. Through StubHub in North America and viagogo, our international platform, we service customers in 195 countries in 33 languages and 49 available currencies. With more than 300 million tickets available annually on our platform to events around the world -- from sports to music, comedy to dance, festivals to theater -- StubHub offers the safest, most convenient way to buy or sell tickets to the most memorable live experiences. Come join our team for a front-row seat to the action.

We are an equal opportunity employer and value diversity on our team. We do not discriminate on the basis of race, color, religion, sex, national origin, gender, sexual orientation, age, disability, veteran status, or any other legally protected status.