CSG Product Senior Manager, Technical Health

CSG Product Senior Manager, Technical Health

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword — it's a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? Agentforce is the future of AI, and you are the future of Salesforce.

As the CSG Product Senior Manager, Technical Health, you will be the chief strategist for performance, security, and technical health for our Standard and Premier Success Plan customers.

While Salesforce offers unparalleled customization, complex configurations can sometimes lead to performance bottlenecks or security vulnerabilities. These issues can decrease product adoption and erode the essential trust customers place in our cloud. You will define the security and health requirements for our customers, creating features that help them proactively identify risks, maintain a secure posture, and optimize their solution's performance.

Responsibilities:

• Create and maintain a comprehensive Technical Health and Security strategy for Standard and Premier Success Plan customers.
• Define and own a multi-year roadmap that aligns technical health with modern security standards.
• Own all aspects of technical health, with an emphasis on driving solution performance, minimizing disruptions, and mitigating high-severity security risks.
• Partner with Success Plan Technical Health and Customer Success Score teams to leverage current capabilities and develop new tools that address emerging security and performance challenges.
• Work with digital success and delivery teams to create digital-first and expert-led programs that provide customers with technical best practices for a secure and optimized platform.
• Collaborate with sales and marketing teams to bring health-focused products to market, emphasizing the value of a secure, well-maintained environment.
• Measure the effectiveness of product features in reducing technical debt and improving customer security posture.

Qualifications:

• 5+ years of product management experience in SaaS or Cloud environments. Expertise in developing and maintaining customer success roadmaps and success plans.
• Proven ability to work cross-functionally to define business needs and gain alignment on complex technical proposals.
• Strong attention to detail, with a focus on documenting processes and results to drive organizational awareness.
• Excellent presentation skills, with the ability to translate technical health and security data into actionable insights for executives.
• Strong networking and influencing skills to drive a culture of "Security First" across the organization.
• Bachelor's degree in a relevant field; MBA or advanced degree preferred.
• Deep knowledge of the Salesforce portfolio and ecosystem is a significant plus.

Unleash Your Potential

When you join Salesforce, you'll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best. Together, we'll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what's possible — for yourself, for AI, and the world.

Posting Statement

Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law.

In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. Salesforce offers a variety of benefits to help you live well including: time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program. The typical base salary range for this position is $143,400 - $216,900 annually. In select cities within the San Francisco and New York City metropolitan area, the base salary range for this role is $172,200 - $236,700 annually. The range represents base salary only, and does not include company bonus, incentive for sales roles, equity or benefits, as applicable.