Global Customer Marketing Story Development, Senior Analyst

Job Title

Strategic Role Focused on Customer Success

Responsibilities

Executive Relationship Development: Cultivate a premier circle of top-tier advocates. Act as a strategic point of contact for customer executives, ensuring they are engaged, valued and prepared for high-profile brand opportunities.

Joint Narrative Orchestration (Informatica + Salesforce): Source and develop complex customer stories that showcase the combined value of Informatica and Salesforce. Identify how our integrated solutions empower the "agentic enterprise" and translate those technical wins into visionary business narratives.

Top-Tier Content Strategy: Lead the creative direction and production for elite customer video content. Ensure every asset meets corporate brand standards and effectively communicates the transformative power of AI-ready data.

Strategic Advocacy Nurturing: Design and implement strategies to engage customers early in their journey. Move beyond reactive sourcing to build a proactive nurture engine that cultivates advocacy from the first point of success.

Speaker Strategy: Lead the recruitment and preparation for executive speakers at top tier events.

Your Background

Experience: 5–7+ years in customer advocacy, executive communications or strategic marketing, with a proven track record of managing C-suite relationships.

Strategic Storytelling: Elite ability to extract technical value and translate it into a compelling business case for a broad audience.

Executive Presence: Confident engaging with leaders at Fortune 500 companies and can navigate complex corporate environments with poise.

Project Leadership: Proven ability to lead high-production video projects and keynote preparations from concept to completion.

Operational Discipline: Maintain the rigor to ensure all assets are delivered with precision, adhering to the Informatica Editorial Style Guide and brand standards.

Unleash Your Potential

When you join Salesforce, you'll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we'll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what's possible — for yourself, for AI, and the world.

Accommodations

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Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. Compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. Salesforce offers a variety of benefits to help you live well including: time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program. More details about company benefits can be found at the following link: https://www.salesforcebenefits.com.