Senior Analyst
Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword — it's a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.
Ready to level-up your career at the company leading workforce transformation in the agentic era? You're in the right place! Agentforce is the future of AI, and you are the future of Salesforce.
The Analytics Customer Zero team acts as the internal lighthouse for Salesforce's analytics products. As a Senior Analyst, you will bridge the gap between product strategy and actionable data insights. You will serve as a key member of the team that validates new features, optimizes internal workflows, and drives product adoption by acting as the "first customer" of Tableau's newest features. You will play a critical role in translating complex business requirements into high-impact analytical solutions, ensuring the Customer Zero program delivers maximum value to our product development lifecycle.
Key Responsibilities
- Data-Driven Product Validation: Execute comprehensive testing and analysis of pre-release Tableau analytics features, providing rigorous feedback to product teams.
- Agentic Analytics Pioneer: Spearhead the development and deployment of boundary-pushing internal analytics tools, driving the transition from experimental concepts to high-impact, production-ready solutions for our global users.
- Analytical Strategy & Reporting: Design, build, and maintain sophisticated dashboards and reports that track the performance, usage, and ROI of the Customer Zero program.
- Stakeholder Collaboration: Partner closely with Product Managers, Data Scientists, and Engineering teams to align on product vision and define success metrics.
- Process Optimization: Identify and implement improvements to internal analytics workflows to increase operational efficiency and data accuracy.
- Strategic Insights: Translate technical data findings into clear, actionable recommendations for leadership to guide product roadmap decisions.
Minimum Qualifications
- 5+ years of experience in business analysis, data analytics, or sales strategy.
- Proficiency in Tableau (Desktop/Server) and SQL is mandatory.
- Strong experience collaborating with cross-functional stakeholders in a high-growth environment.
- Proven track record of managing complex projects and delivering data-backed insights.
- Ability to navigate ambiguous environments and self-start.
Preferred Qualifications
- Experience working with Customer Zero or internal "first customer" product testing programs.
- Strong project management skills, with the ability to manage multiple workstreams concurrently.
- Experience working with distributed teams and international stakeholders.
- Basic skill in semantic data modelling, specifically experience with the Semantic Data Model (SDM) or Tableau Semantics.
- Working knowledge of Agentforce, the platform for building autonomous Gen AI agents.
- Working knowledge of vibe coding, such as using Agentforce Vibes for app/code generation.
Unleash Your Potential
When you join Salesforce, you'll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we'll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what's possible — for yourself, for AI, and the world.