Senior Researcher, Product Research & Insights

Salesforce User Experience Researcher

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword—it's a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? Agentforce is the future of AI, and you are the future of Salesforce.

Slack is where work happens. It's a collaboration hub where the right people and the right information come together, helping everyone get work done. We're looking for a seasoned researcher who can help shape the future of Slack.

The Research team aims to improve the product experience and maintain a customer-centered product development process at Slack through practical and impactful research on how people use Slack and what their needs are. The nature of our work covers every stage of the product development cycle—from the formative to the evaluative and everything in between. We're looking for researchers who are passionate about technology, comfortable in a dynamic organization, have excellent communication and collaboration skills, and are focused squarely on improving our product and our business.

Slack has a positive, diverse, and supportive culture—we look for people who are curious, inventive, and work to be a little better every single day. In our work together, we aim to be smart, humble, hard working and collaborative. If this sounds like a good fit for you, why not build with us?

What you will be doing:

1. Independently gather and prioritize key research questions from product, design, engineering, and marketing partners
2. Plan and conduct practical, impactful, and rigorous research via a diverse set of methods throughout the entire product cycle
3. Build compelling evidence-based narratives within your own work and through synthesizing information from a variety of sources
4. Collaborate with other Researchers to develop a full understanding of the customer and develop strategic perspectives on the product
5. Build bridges across and between product teams via your work, influencing broad swaths of the business, and also act as an internal evangelist for our customers, our users and product research.

What you should have:

• 5+ years of user research experience, with a faculty in qualitative and quantitative data collection and analysis
• Experience designing and executing research projects across multiple teams in a fast-moving product organization
• Strong collaboration and communication skills, including experience partnering with senior product partners throughout the research process
• Storytelling skills and an ability to frame insights into compelling narratives along with familiarity in creating effective design artifacts, frameworks, and other tools to help guide and align product teams
• Willingness to roll up your sleeves and perform a wide variety of research-related tasks

Preferred Qualifications:

• Strong researchers come from a variety of backgrounds, please apply if you feel you would be a good fit but don't quite meet the experience requirements!
• Experience working in an SaaS context or with knowledge workers

Unleash Your Potential

When you join Salesforce, you'll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best. Together, we'll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future—but to redefine what's possible—for yourself, for AI, and the world.

Accommodations

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Posting Statement

Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that's inclusive, and free from discrimination. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications—without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.

In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. Salesforce offers a variety of benefits to help you live well including: time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program. More details about company benefits can be found at the following link: salesforcebenefits.com.

Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records. For California-based roles, the base salary hiring range for this position is $172,000 to $236,500.