Solutions Product Manager - Remote Eligible

Salesforce Solutions Product Manager

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword — it's a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? Agentforce is the future of AI, and you are the future of Salesforce.

About the Role

The Solutions Product Manager is responsible for designing, implementing, and optimizing automated business process solutions ("Blueprints") using the platform's existing capabilities. This role is hands-on and execution-focused, partnering closely with customer-facing teams and AI agents to transform manual processes into automated workflows. Unlike a traditional PM responsible for product feature development, this role is focused on blueprint creation, process improvement, and identifying automation opportunities while suggesting enhancement to the product through structured feedback.

Responsibilities

Partner with customer-facing team leaders to map and analyze customer requirements for new solutions. Identify operational inefficiencies, manual processes, and automation opportunities for each solution. Build solution blueprints and workflow automations using current platform features. Work directly with AI agents and prompting tools to design automated solutions. Validate, test, and iterate blueprints for accuracy, consistency, and performance. Document solution architecture, demonstrations, and implementation guidelines. Provide detailed feedback to Product Managers regarding feature gaps and enhancements needed to support solution scalability. Support rollout and enablement of blueprint solutions across teams and customers.

Qualifications

5+ years of experience in Product Management, Process Automation, Business Analysis, or Solutions Consulting. Strong understanding of business workflow mapping, process modeling, and process improvement methodologies. Proven experience translating business requirements into structured automated workflows or solutions. Hands-on technical experience with automation tools, workflow builders, AI prompting, or low/no-code platforms. Excellent communication and collaboration skills across both technical and non-technical audiences. Analytical mindset with ability to measure solution impact through data.

Preferred Qualifications

Experience in SaaS, AI automation, contact center operations, or customer experience technology. Experience with prompt design or agent-based automation solutions. Familiarity with feature prioritization and product feedback processes. Lean, Six Sigma, or related process certification.

Unleash Your Potential

When you join Salesforce, you'll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best. Our AI agents accelerate your impact so you can do your best. Together, we'll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what's possible — for yourself, for AI, and the world.

Accommodations

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Posting Statement

Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. Any employee or potential employee will be assessed on the basis of merit, competence, and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.