Lead Product Designer - Remote Eligible

Lead Product Designer

SurveyMonkey is the world's most popular platform for surveys and forms, built for business—loved by users. We combine powerful capabilities with intuitive design, effectively serving every use case, from customer experience to employee engagement, market research to payment and registration forms. With built-in research expertise and AI-powered technology, it's like having a team of expert researchers at your fingertips. Trusted by millions—from startups to Fortune 500 companies—SurveyMonkey helps teams gather insights and information that inspire better decisions, create experiences people love, and drive business growth.

What We're Looking For

The Lead Designer in our Authoring team is focused on delivering exceptional design craft and driving multiple workstreams autonomously. You will play a pivotal role in shaping the user experience of the survey creation and respondent flows in SurveyMonkey platform, ensuring design solutions meet both end-to-end user needs and business objectives.

Our Lead Designer's mission should be to set the standard on implementation of a survey creation experience that is as rigorous in concept-to-production translation as it is seamless and simplistic – whether it's serving a novice user or a professional researcher.

What You'll Be Working On

Driving Strategic Value And Bringing Your Innovative Spirit To The Table

• Lead cross-functional ideation sessions, developing concepts that are strategically different and transformative.
• Expertly select and adapt methodologies to optimize project outcomes. Uncover opportunities to raise the bar within the team and introduce new frameworks, methodologies, and trends.
• Identify opportunities that benefit customers, such as cross-workstream collaboration to promote a holistic, end-to-end experience for our users.
• Advocate for user-centered design principles in product strategy discussions. Set new benchmarks in user-centric design.
• Form and communicate data-driven rationales that elevate strategic value.

Raising The Bar On High-Value, User-Centric Experiences

• Develop and deliver high-quality design solutions that align with user needs, business goals, and technical constraints.
• Execute hands-on design work, including wireframes, prototypes, and high-fidelity visuals. Strategically employ varying UI fidelity levels to maximize engagement, accelerate decisions, and drive innovation throughout development.
• Push the boundaries of creative excellence, while having expert awareness of SurveyMonkey's design system. Connect the dots and identify opportunities for shared components to be ratified into the system.
• Ensure designs are scalable, accessible, and optimized for performance. Consider impact on varying form factors.
• Maintain a pulse on innovations in user experiences, visual design, and the subtle details and triggers (e.g. micro-animations, motion graphics) that shape those 'moments of delight'.
• Utilize data-driven insights to validate design decisions through user testing and analytics.
• Collaborate with user researchers or conduct research yourself to understand the mental models of our users and validate design decisions through moderated and unmoderated research methods.

Be A Great Partner On All Levels

• Partner closely with designers to ensure cohesive direction and outcomes in their work.
• Leverage technical knowledge to bridge the gap between design and engineering teams.
• Collaborate with cross-functional teams, including product managers, engineers, and researchers, to ensure seamless integration of design into development processes.
• Build trust and support across the organization through effective communication and collaboration, influencing outcomes and building consensus.
• Instill trust and build effective working relationships with senior management and key decision-makers.

We'd Love To Hear From People With

• 12+ years experience in the design field, most recently working as a Lead Designer or Senior Designer in product design roles.
• 4+ years of demonstrated Design Systems expertise.
• Experience with Data implementation tools such as Amplitude, Pendo, Eppo.
• Familiarity utilizing Jira to facilitate project tracking.
• Familiarity with user research tools.
• Has worked with design teams with 4+ Product and UX designers.
• Strong portfolio showcasing exceptional design craft across digital products.
• Expertise in Figma.
• Experience working within a SaaS environment is highly preferred.

The base pay provided for this position ranges from $170,850 / year - $231,150 / year depending on the geographic market and assuming a full-time schedule. Actual base pay is based on a number of factors including market location, job-related knowledge, education or training, skills, and experience. Bonuses and commissions may also be offered as part of the total compensation package, in addition to a competitive benefits package including medical, dental, vision, life, and disability insurance; 401(k) retirement plan; flexible spending & health savings account; paid holidays; paid time off; employee assistance program; and other company benefits.