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Product Support Expert
Train healthcare practice customers on product features and troubleshoot system issues effectively
Salt Lake City
Entry Level
4 days ago
Swell
Modernizing experience management for healthcare by optimizing the way they capture public reviews and private feedback
1 Similar Job at Swell
Product Support Rep
Swell is a growing practice reputation management software solution for mid-market to enterprise level healthcare organizations. We leverage technology tools to enable practice owners to understand their social presence and to draw in and retain patients and employees.
The product support team is critical to the success of our business at Swell. We strive for best-in-class service and take pride in going above and beyond to ensure our customers get the best results possible. Internally, we believe in the continual improvement of our processes and allowing every team member to level up their skills along the way.
As a Product Support Rep you will:
- Be a first responder when a customer has questions or concerns.
- Train customers on features and help guide them through the product.
- Maintain/troubleshoot product and system integrations.
- Troubleshoot issues and work with our product team on resolutions.
- Help manage and create articles for our growing help center.
- Need to understand all product features and have complete knowledge of integrations.
- Work with customers through phone calls, live chats and emails.
About Swell
Modernizing experience management for healthcare by optimizing the way they capture public reviews and private feedback