Product Business Analyst

Product Business Analyst

As a leading provider of online financial services, Swissquote Group offers innovative solutions and comprehensive services to meet the wide-ranging demands of its global clients.

Swissquote Bank Europe is the EU bank of the Swissquote Group (listed on the SIX Swiss Exchange), and has been at the forefront of online investing for 25 years.

Powerful multi-asset digital platforms and personalized banking come together to deliver private clients, intermediaries and financial institutions a more efficient way to manage wealth.

Job Description

In this role, you will be instrumental in optimizing our commercial workflows and client journeys, lead CRM implementation activities, and streamline internal business processes. You will work closely with cross-functional teams including Product Marketing, Sales, Relationship Management, Client Services, IT, and Business Operations to deliver scalable and efficient solutions that improve client and employee experience and drive operational excellence. You will:

• Optimize commercial workflows and client journeys
• Lead CRM implementation activities
• Streamline internal business processes
• Collaborate with cross-functional teams to improve client and employee experience
• Analyze data and develop dashboards to monitor KPIs
• Act as a liaison between business and technical teams

Qualifications

• Bachelor's degree in Business, Computer Science, Engineering, Information Systems, or a related field.
• 3-5 years of experience in a product management, business analyst, or similar technical role, preferably in a SaaS or technology company.
• Familiarity with CRM systems and their functionalities.
• Strong analytical skills with the ability to collect, analyze, and interpret data to inform decisions.
• Excellent communication (written and verbal) and interpersonal skills, with the ability to articulate complex ideas clearly to technical and non-technical audiences.
• Fluent in English and French.
• Proactive, self-starter with a strong sense of ownership and a desire to learn and grow.
• Ability to work effectively in a fast-paced, dynamic environment.

Additional Information

• A chance to work in a high-performing team in a collaborative environment.
• A comprehensive benefits package including annual performance bonus, occupational pension scheme, share plan, concierge services, 34.5 paid holidays, and more
• A great work environment in our offices located at Luxembourg's Kirchberg financial district. Complementary fruit, tea and coffee
• Opportunities to develop your knowledge of financial products and markets including equities, funds, derivatives, cryptocurrencies and more