Email Designer, CRM & Loyalty - Corporate New York

Email Designer, CRM & Loyalty

Tao Group Hospitality offers competitive benefits for all full-time team members such as:

Medical, Dental, and Vision Coverage

401(k) Retirement Program with Employer Match

Life and Disability Insurance Plans

Ancillary Insurance Plans

Employee Assistance Program

Fertility & Family Forming Support and Resources

Pet Insurance

TAO Marketplace

Employee Discounts

Time off and much more!

The Email Designer, CRM & Loyalty will own the visual design and user experience of all marketing and lifecycle emails within the Tao Group Hospitality CRM & Rewards ecosystem. This role is focused on building high-performing, on-brand email templates and design systems in Figma that bring guest data and personalization to life across campaigns and automated journeys.

Essential functions of the position include, but are not limited to:

Design email templates and modules (promotional, lifecycle, transactional, loyalty) that are on-brand and optimized for mobile and desktop

Build and maintain scalable design systems in Figma, including components, modules, and style libraries used across CRM campaigns.

Apply best practices for responsive email design, typography, hierarchy, and UX to drive opens, clicks, and conversions.

Translate analytics and campaign goals into intuitive, high-impact visuals.

Partner with marketing, brand, and data teams to ensure creatives align with customer lifecycle strategies.

Maintain a library of reusable components for rapid activation.

QA test all CRM creatives across devices and email clients.

Assist and/ or complete additional tasks as assigned.

Education/working knowledge:

3–5 years of digital design experience (hospitality, entertainment, or lifestyle brands preferred).

Expert in Figma, Adobe Creative Suite, and CRM-friendly design tools (e.g., Stensul, Salesforce Content Builder).

Strong understanding of responsive email design, typography, and UX/UI for mobile.

Familiarity with HTML/CSS for email optimization is a plus.

Portfolio showing creative use of data and personalization

Skills / Physical Demands / Work Environment / Schedule:

Must have strong problem-solving skills

Excellent written and verbal communication skills required

Ability to work under pressure and meet deadlines

Must have good positive energy throughout the day

Must be able to read the computer monitors and print legibly

Must be able to sit and/or stand for extended periods of time

Must be able to move quickly through work and set the pace in the office

Must be able to push and lift up to 25 lbs.

Small to Medium office environment

Office, Casino, Nightclub, Bar, Lounge, and/or Restaurant working environment

5-25% Local Travel (United States)

Work in an environment that is subject to varying levels of noise, crowds, and smoke, the severity of which depends upon the guest volume

May work extended hours irregular shifts, evening and/or weekend shifts, and holiday work may be required

Maintain a professional, neat, and well-groomed appearance adhering to Company standards

Must be effective as part of a team; ability to interact with internal and external customers, managers, and co-workers in a professional, courteous manner

Ability to maintain a high level of confidentiality

Ability to handle a fast-paced, busy, and somewhat stressful environment