Nightlife Support Associate - VIP Marketing Nightlife New York

Nightlife Support Associate

The Nightlife support associate assists the VIP Host team during venue operations to seat guests, make table transfers (including condensing the room). Nightlife support associate's will stay attentive on Radio and Cell Phone for constant communication throughout operation hours, including instructions from the Lead hosts to provide excellent Hospitality to our guests. The position facilitates all guest reservation requests promptly and without error, ensures guests are aware of events and supports the execution of them, maintains a high level of visibility throughout the facility, and builds guest loyalty by exceeding all expectations in service and dependability. The position will report to all scheduled duties in a timely manner and collaborate with all departments to ensure total guest satisfaction.

Essential functions of the position include, but are not limited to:

• Maintain VIP table reservations/ guest list at assigned branded location
• All VIP table reservations must be entered into the company system including the guest's full name, cell number, and email address at branded location. (Reservations without complete information will not be counted towards the minimum requirements and individual commissions will not be paid)
• All assigned data collection, marketing, and social media tasks must be completed per management's requests
• Maintain professionalism at the workplace and with co-workers and patrons
• Alert and get approval for all breaks, leave of rotation, or duties which you cannot perform at the time they were assigned to you
• Maintain a consistent and high level of guest list productivity
• Be attentive to all company-related events and upcoming venues and changes
• Responsible for maintaining the workstation/podium in a neat and orderly fashion
• Maintain and promote a friendly atmosphere for customers and staff
• Provide customers with information and directions
• Inform management of any complaint, comments, or incident
• Appear in dress code for all shifts at your scheduled time
• Comply with cross-promotion of all venues and when needed
• Not to give Company collateral or business cards to any questionable or known individuals who sell collateral or misrepresent the company.
• Assists and/ or completes additional tasks as assigned
• Must promote Tao Group Restaurants to all guests prior to visiting the nightclub to meet stated revenue goals per position
• Assist and/ or complete additional tasks as assigned

Training requirements:

• Tao Group Hospitality in-venue VIP Marketing Host training

Education/working knowledge:

• Experience in hospitality or equivalent related Hospitality experience preferred
• Experience in a high-volume restaurant/nightclub/lounge preferred.

Skills / physical demands / work environment / schedule:

• Ability to write, read, and verbally communicate
• Must have good positive energy throughout the day
• Must be able to print legibly for Team Members, management, and guests to read
• Must be able to stand for extended periods of time
• Must be able to move quickly
• Must be able to push and lift up to 75 lbs. with or without assistance
• Work in an environment that is subject to varying levels of noise, crowds, and smoke, the severity of which depends upon the guest volume
• May work extended hours irregular shifts, evening and/or weekend shifts, and holiday work may be required
• Exposure to cleaning materials
• May work extended hours irregular shifts, evening and/or weekend shifts, and holiday work may be required
• Office, Casino, Nightclub, Bar, Lounge, and/or Restaurant working environment
• Maintain a professional, neat, and well-groomed appearance adhering to Company standards
• Must be effective as part of a team; ability to interact with internal and external customers, managers, and co-workers in a professional, courteous manner
• Ability to maintain confidentiality
• Ability to handle a fast-paced, busy, and somewhat stressful environment

Disclaimer:

This job description is a summary of duties, which you are expected to perform in your assignment. It is by no means an all-inclusive list but is merely a broad guide to expected duties. As a team member, you should understand that a job description is neither complete nor permanent; it can be modified at any time. Due to the cyclical nature of the hospitality industry, team members may be required to work varying schedules to reflect the business needs of the property. In addition, attendance at all scheduled training sessions and meetings is required. Also, at the request of management, any team member may be asked and expected to perform additional duties, responsibilities, or projects without notice.