Product Ops Manager - Measurement (remote Eligible)

Products Ops Manager - Product Support

As a Products Ops Manager - Product Support, you will serve as a trusted enabler of product experience and support. This evolved role goes beyond traditional ProductOps, with a core focus on frontline (L1/L2) support, triage, and intelligent operations powered by AI and automation. You will ensure that every user—internal or external—receives timely, accurate, and seamless support, that empower both clients and team members to succeed.

In this role, you will connect Product, Engineering, Support, and Clients by ensuring systems are configured, workflows are efficient, and knowledge is always current. You will integrate human expertise with AI-driven insights to deliver scalable, responsive, and proactive user experiences. Beyond immediate support, you will play a critical role in representing user feedback. By advocating for user needs and improving feature rollout experiences.

Your core responsibilities include:

• Product Systems Administration: Manage access, configuration, and operations of internal tools; troubleshoot system issues; and apply AI to detect anomalies, recommend optimizations, and automate tasks.
• Support (L1 & L2): Provide frontline support for internal users and clients, triaging technical issues to Product Management, Engineering as needed, while leveraging AI for intelligent ticket routing, sentiment analysis, and suggested responses.
• Knowledge Management: Create, maintain, and optimize knowledge articles to ensure documentation is accurate, updated, and user-friendly. Use AI to dynamically generate, translate, and validate content.
• Client & Stakeholder Enablement: Support onboarding, training, and communication for new features or tools, translating product capabilities into practical use cases and workflows, and deploying AI-powered personalized onboarding journeys.
• Experience Advocacy: Represent user needs and feedback within the product lifecycle, analyze user behavior with AI, identify friction points, and advocate for proactive improvements to ensure seamless feature rollouts and adoption.

About you:

• 3-5 years of experience with technical support teams
• Bachelor's degree required
• Strong communication skills – need to communicate technical issues to business-facing teams (internally and externally)
• Data analyst background a plus
• Ability to problem-solve and prioritize tickets
• Project Management experience a plus
• Media effectiveness background a plus

This position may be considered for a Remote or Hybrid (known internally at Target as "Flex for Your Day") work arrangement based on Target's needs. A Remote work arrangement means the team member works full-time from home or an alternate location that's not a Target location, does not have a desk at a Target location and may travel to HQ up to 4 times a year. A Hybrid/Flex for Your Day work arrangement means the team member's core role may be performed either remote or onsite at a Target location depending upon what your role, team and tasks require for that day. Work duties cannot be performed outside of the country of the primary work location, unless otherwise prescribed by Target.

Application deadline is 10/10/2025