Product Subject Matter Expert (loans)

Product Subject Matter Expert – Loans

The Product Subject Matter Expert (SME) – Loans is responsible for providing deep domain expertise across loan products, supporting product design, lifecycle management, operations, compliance, and technology implementation. The role ensures lending products are competitive, compliant, operationally sound, and aligned with business and customer needs.

Product Expertise & Ownership

• Act as the subject matter expert for loan products (Retail, SME, Corporate – e.g., Home Loans, Personal Loans, Auto Loans, LAP, Business Loans)
• Provide expert guidance on product structures, pricing, interest computation, fees, repayment schedules, and lifecycle events
• Support product managers in product launches, enhancements, and portfolio optimization

Stakeholder Collaboration

• Partner with Operations, Credit, Risk, Compliance, Legal, Technology, Finance, and Sales teams
• Translate business requirements into functional specifications and support system configuration, testing, and implementation
• Act as the escalation point for complex product, system, or process-related issues

Credit, Risk & Compliance

• Ensure loan products comply with regulatory guidelines, internal credit policies, and risk frameworks
• Support audits, regulatory inspections, and issue remediation related to lending products
• Assess regulatory and policy changes and recommend product or process updates

Product Lifecycle & Change Management

• Support the end-to-end loan lifecycle including origination, underwriting, disbursement, servicing, restructuring, foreclosure, and closure
• Lead or support change initiatives such as pricing revisions, policy updates, system upgrades, and new product rollouts
• Conduct impact analysis and operational readiness for product changes

Performance & Portfolio Insights

• Analyze portfolio performance, disbursements, yields, delinquencies, and customer behavior
• Identify opportunities to improve profitability, risk outcomes, and customer experience
• Support MIS, dashboards, and management reporting

Training & Knowledge Enablement

• Act as a knowledge resource for business, operations, and support teams on loan products and processes
• Develop and maintain SOPs, product notes, FAQs, and training materials
• Conduct product and process training sessions

Key Skills & Competencies

• Strong domain expertise in loan products and lending processes
• In-depth understanding of credit assessment, pricing, and repayment structures
• Knowledge of regulatory and compliance requirements for lending
• Strong analytical, problem-solving, and stakeholder management skills
• Ability to translate complex credit and regulatory rules into executable product logic