User Experience Researcher

Shape The Future Of Service Excellence With Ten!

Driving Innovation. Building Trust. Redefining Service Excellence.

Ten is on a mission to become the most trusted service business in the world. We service the most valuable customers of the world's leading private banks, premium financial services and luxury brands globally including HSBC, Bank of America, Swisscard and Royal Bank of Canada. Corporate clients use Ten's services to acquire, engage and retain affluent, high net worth customers or valued employees. The service drives critical customer metrics, including revenue growth, net promoter score, and supports digital transformation initiatives.

Millions of individuals worldwide have access to Ten's services across lifestyle, travel, dining and entertainment. They rely on Ten to unlock seamless, curated experiences that enrich their lives.

We're profitable, ambitious, and scaling fast. As the first B Corp listed on the London Stock Exchange, we're setting the standard for sustainable growth and technology, AI driven innovation.

About the role

We're looking for a User Experience Researcher to join our growing Product Design team, helping us deeply understand the people at the heart of our work, from members using our discovery and booking platforms, to Lifestyle Managers using internal tools like Ten MAID.

This is a pivotal role in shaping how we identify user needs, validate ideas, and build experiences that are both intuitive and impactful. You'll work closely with designers, product managers, and stakeholders across the business to embed research into everything we do.

Key Responsibilities

• Plan and conduct qualitative and quantitative research across both member-facing products and internal tools (e.g. Ten MAID).
• Turn research findings into clear, actionable insights that inform product strategy, prioritisation, and design.
• Collaborate with product managers, designers, and engineers to frame problems, validate concepts, and refine solutions.
• Build strong relationships with stakeholders across the business to advocate for a user-first mindset.
• Develop and maintain research artefacts, including personas, journey maps, and experience principles.
• Champion inclusive, ethical research practices and help upskill the broader product and design teams in lightweight methods.
• Shape and evolve our approach to discovery, continuous research, and insight-sharing.

We're building experiences that serve a diverse range of people, from luxury travellers to expert lifestyle concierges. As our first dedicated research hire, you'll help establish and scale our research practice, making a tangible difference to the products we ship and the people we serve.